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Troubleshooting

How to recover lost UC firmware Web password
Due to Microsoft's security requirements for Lync phone software, a secure HTTPs password authenticated connection is needed in order to manage the S...
Fri, 9 Sep, 2016 at 8:45 PM
How to setup a Syslog server on a Desktop phone
Zu deutscher Version springen English version Für fast jedes Problem ist es wichtig zu sehen, was das Telefon verarbeitet. Daher stellt...
Wed, 7 Oct, 2020 at 2:46 PM
How to obtain a log from a desktop phone
Snom desk phones log all activities into an in-memory log. Looking into the phone log is one of the first troubleshooting steps. The depth of...
Tue, 21 Jan, 2020 at 9:09 AM
How to capture a PCAP trace from a desktop phone
After having logged in to the phone web interface: Click on the PCAP Trace link Click on the Start button Reproduce the issue C...
Tue, 21 Jan, 2020 at 9:15 AM
How to reduce echo during a MeetingPoint conference call
Echo during a conference call can be a problem. You can try to reduce the echo on the MeetingPoint by adjusting the mic gain during the call. ...
Tue, 21 Jan, 2020 at 9:16 AM
How to obtain a SIP trace from a deskphone
The SIP Trace page is a log window which displays the SIP signalling. It becomes very important when analysing the functionality of the phone a...
Tue, 21 Jan, 2020 at 3:54 PM
How to capture large or permanent PCAP traces
If PCAP traces bigger than 500 KB are needed, the internal PCAP trace functionality of the Snom deskphone cannot be used due to its storage spa...
Wed, 22 Jan, 2020 at 9:41 AM
Snom PA1 TFTP Recovery Procedure
From hardware revision R3C the PA1 offers a recovery feature allowing you to flash the device with a new PA1 firmware. IMPORTANT: The PA1 ...
Wed, 22 Jan, 2020 at 10:09 AM
How to store a PCAP trace into an USB mass-storage device
Starting from firmware version 8.7.5.9 all deskphones equipped with a USB port can store PCAP traces on a mass-storage device connected via USB...
Wed, 22 Jan, 2020 at 10:45 AM
Store HTTP-Trace on USB Stick
Feature: Usb Storage Httptrace The setting enables that a HTTP-Trace of the phone can be logged on a USB storage device. This is an ad...
Wed, 22 Jan, 2020 at 11:06 AM