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Troubleshooting

How to get a PCAP trace from a desktop phone
After logging-in into the phone web interface: Click on the PCAP Trace link Click on the Start button Reproduce the issue Click on the Sto...
Sun, 4 Oct, 2015 at 12:50 AM
How to make large or permanent PCAP traces
If PCAP traces larger than 500 KB are needed, the PCAP Trace functionality of the Snom phone cannot be used because of space limitations. In this case, yo...
Wed, 23 Sep, 2015 at 4:06 PM
How to store a PCAP trace into an USB mass-storage device
Starting from firmware version 8.7.5.9 all the Snom Desktop phones equipped with one or more USB ports can store PCAP traces on a mass-storage device conn...
Wed, 10 Aug, 2016 at 3:58 PM
How to obtain a log from a desktop phone
Snom phones log all the activities into a in-memory log. Looking into the phone log is one of the first troubleshooting steps. Logging verbosity can be ea...
Sun, 27 Sep, 2015 at 10:39 PM
How to setup a Syslog server on a Desktop phone
For almost every issue it is important to see what the phone is processing. Therefore the Snom phone will provide those informations via Syslog. W...
Tue, 22 May, 2018 at 3:11 PM
How to store a phone log into an USB mass-storage device
Starting from firmware version 8.7.5.9 all the Snom Desktop phones equipped with one or more USB ports can store phone syslog on a m...
Thu, 7 Jul, 2016 at 8:37 PM
How to obtain a SIP trace from a desktop phone
The SIP Trace page is a log window which displays the SIP signaling. It becomes very important when analyzing the functionality of the ...
Mon, 11 Jul, 2016 at 9:17 AM
How to store a SIP trace into an USB mass-storage device
Starting from firmware version 8.7.5.9 all the Snom Desktop phones equipped with one or more USB ports can store SIP traces on a mass-stor...
Thu, 7 Jul, 2016 at 8:42 PM
Snom PA1 TFTP Recovery Procedure
Starting from Hardware revision R3C the PA1 offers a recovery feature allowing you to flash the device with a new PA1 firmware. IMPORTANT: The...
Thu, 1 Dec, 2016 at 11:30 PM
How to recover lost UC firmware Web password
Due to Microsoft's security requirements for Lync phone software, a secure HTTPs password authenticated connection is needed in order to manage the S...
Fri, 9 Sep, 2016 at 8:45 PM