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FAQ

Why my phone doesn't play the audio notification when a call is available to pickup ?
Snom Phones are capable to play an audio notification sound when a monitored extension is ringing and you could be able to pickup it. In orde...
Thu, 4 Aug, 2016 at 5:31 PM
I'm not able to use the same phone number for Contacts in the phone Directory on the 3xx/7xx/8xx phones
IMPORTANT: you can have only one contact associated with a number. If you add a new contact with an already existing phone number the old contact will be ...
Mon, 22 Aug, 2016 at 5:49 PM
Snom Phone PoE Power Class and Power Consumption Chart
Note regarding voltage: Some switches allow the option to configure POE voltage. For Snom phones, the correct option is 48V
Thu, 19 Jul, 2018 at 12:51 PM
Auto Disconnect Page to the PA1
Problem:  Sometimes calls/pages to the PA1 are not disconnected, by the calling phone, because the user does not hang up the call. The pa1_call_timeou...
Wed, 30 Nov, 2016 at 6:59 PM
BLF LEDs not working in connected state
By default the connected status is mapped to the red color, but Snom 710 and 715 models have only green LEDs. That's why we introduce the setting led_...
Tue, 7 Feb, 2017 at 9:34 AM
Why I cannot anymore dial SIP URI on my phone ?
Since firmware version 8.9.3.51 we inhibit (by default) the option to insert letters in the dial screen as you can see in the following image: In...
Tue, 21 Feb, 2017 at 9:24 AM
Why can't I see the Name and Number of an incoming call waiting call on my active call screen
There has been a change in the behavior of how the Call Waiting number is displayed. The old behavior  "Call Waiting Indication (CWI)" ...
Fri, 11 May, 2018 at 9:09 AM
How do I connect my Amplifier with a Loop Start/TEL/Tip and Ring connection to the PA1?
You may be able to connect the audio clip connections on the PA1 to the 600ohm TEL/Tip and Ring connection on your amp, but it is not supported by Snom. Her...
Mon, 5 Nov, 2018 at 10:38 PM
vpn issue
Since Firmware version 8.7.5.17 the VPN feature is no longer shipped with the default firmware due to security considerations. If you want to enable the VPN ...
Fri, 13 Jul, 2018 at 9:31 AM
I'm unable to cancel the Warning messages from the Phone menu
Since version 10.x the security warnings cannot be removed from the PUI (Phone User Interface). The security messages can be suppressed enabling the...
Mon, 29 Jan, 2018 at 3:08 PM