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FAQ

Why I'm not able to add a repeater to M300/M700 ?
The DECT repeater doesn't support any other access code different to 0000. If  you want to add a repeater to your M300 M700 DECT base, you need...
Wed, 2 Nov, 2016 at 10:37 AM
What is the meaning of the LED colors on the M700 and M300?
At the front of the unit there is a multicolored LED for status signaling.    After powering-up, the orange LEDs will begin to blink, indicating tha...
Tue, 28 Mar, 2017 at 11:07 AM
What the error "Multi cell system version conflict / Provider conflict / Primary conflict IP" means?
When you are trying to create a DECT muticell chain you can encounter this error, described by the following screenshot or the reported syslog error. Th...
Mon, 4 Sep, 2017 at 11:14 AM
Which M85 hardware revision includes all the alarm features ?
Starting with the hardware version R2D the DECT handset Snom M85 includes a full set of alarm features. Supported alarm types are: Man Down Alarm   ...
Thu, 23 Aug, 2018 at 4:11 PM
The central address book icon is disappeared on my handset. Why ?
Unfortunately we had a subtle issue in version 355 and 380 where the address book is not available after a roaming or an handover. This issue was fixed into...
Tue, 5 Dec, 2017 at 5:33 PM
My DECT base is resetting the ethernet link periodically (M300 / M700)
If you are experiencing periodic disconnections of the base (LED blinking red and SIP re-registration) please check the Syslog (after enabling debug). You c...
Wed, 27 Jun, 2018 at 10:56 AM
After upgrading my DECT base to 400B02 my M65 cannot register anymore
In case your M65 has the hardware revision RC50 (check the back label under the battery) will not be able to register to the a base with version 400B02. To...
Wed, 31 Jan, 2018 at 10:40 AM
After upgrading the base to the version 400B02 the provisioning via HTTPS/TLS isn't working anymore
This is a known issue on version 400B02: the base isn't sending the manufacturer certificate anymore, for this reason the client authentication based o...
Wed, 31 Jan, 2018 at 11:01 AM
How to factory reset M15SC
In case you need to factory reset M15SC handset , you could do following this sequence: Press [Menu] key +  ##**793
Thu, 8 Feb, 2018 at 1:09 PM
Can I Daisy Chain the M5 Repeaters
Question: Is it possible to daisy-chain the Snom M5 repeaters together? and if so, how many? Answer: You can add up to 3 Repeaters to a base.  Whe...
Fri, 9 Mar, 2018 at 4:18 PM