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Support

How to submit a support request
Only Snom partners are entitled to receive direct Snom support. If you are an end user please contact the Snom reseller where the devices were purchased ...
Thu, 5 Jul, 2018 at 11:10 AM
Redirection service MAC address removal procedure
Before submitting a request for removing a phone from Autoprovisioning/Redirection service, please make sure you read the following information and requirem...
Wed, 27 Jan, 2016 at 5:17 PM
How to stay updated about a new official firmware releases and support news
Every official new firmware release is published on our wiki website. If you are a registered customer and you want to get automatically notified about ...
Fri, 17 Nov, 2017 at 3:07 PM
Snom products lifecycle
The end of a product lifecycle is divided in 2 phases: End of Sale (EOS) and End of Life (EOL). As a general rule the End of Life comes 2 years after the E...
Wed, 1 Aug, 2018 at 3:44 PM
Snom SRAPS Project status
SRAPS (Secure Redirection and Provisioning Service) is a new Snom Service built to replace and enhance the legacy Redirection Service (RDS). SRAPS will pro...
Fri, 6 Jul, 2018 at 1:46 PM
What to do in the Case of a Hardware Defect
If you suspect a hardware problem with your snom product, you should contact the company that you purchased it from for assistance. If you are an end custom...
Fri, 7 Sep, 2018 at 4:32 PM