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Support

How to submit a support request
Only Snom partners are entitled to receive direct Snom support. If you are an end user please contact the Snom reseller where the devices were purchased...
Thu, 16 Nov, 2017 at 12:59 PM
Redirection service MAC address removal procedure
Before submitting a request for removing a phone from Autoprovisioning/Redirection service, please make sure you read the following information and requirem...
Wed, 27 Jan, 2016 at 5:17 PM
How to stay updated about a new official firmware releases and support news
Every official new firmware release is published on our wiki website. If you are a registered customer and you want to get automatically notified about ...
Fri, 17 Nov, 2017 at 3:07 PM
Snom products lifecycle
The end of a product lifecycle is divided in 2 phases: End of Sale (EOS) and End of Life (EOL). As a general rule the End of Life comes 2 years after the E...
Thu, 12 Apr, 2018 at 2:38 PM
Snom SRAPS Project status
SRAPS (Secure Redirection and Provisioning Service) is a new Snom Service built to replace and enhance the legacy Redirection Service (RDS). SRAPS will pro...
Tue, 8 May, 2018 at 10:32 AM