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Support

How to submit a support request
If you have technical problems with your Snom device, please follow the instructions below: Snom partners are entitled to receive direct ...
Fri, 17 Jan, 2020 at 9:30 AM
Where to find the latest available firmware for Snom phones
The latest available firmware versions for all Snom phones can be found in the Firmware Update Center on our Service Hub. Furthe...
Tue, 21 Jan, 2020 at 9:06 AM
How to stay updated about new official firmware releases and support news
Every official new firmware release is published on our Service Hub. If you are a registered customer and you want to get automatically notif...
Tue, 21 Jan, 2020 at 3:09 PM
How to deal with defective products
If a Snom product proves to be defective within the warranty period, you are entitled to a repair or replacement (RMA - Return Material Authori...
Wed, 22 Jan, 2020 at 10:37 AM
How can I configure a second hand Snom device that still points to the old PBX because of a redirection
Problem: You have purchased Snom second hand desk phones or have changed your PBX provider and when you start these phones they are configu...
Wed, 22 Jan, 2020 at 11:21 AM
Snom products lifecycle
The end of a product lifecycle is divided in 2 phases: End of Sale (EOS) and End of Life (EOL). As a general rule, the End of Life phase star...
Wed, 22 Jan, 2020 at 11:23 AM