The end of a product lifecycle is divided in 2 phases:

  • End of Sale (EOS) and
  • End of Life (EOL).

As a general rule, the End of Life phase starts 2 years after the End of Sale declaration. 



Desk Phones

Product EOS EOL Replaced by

snom 821

06 / 2015

06 / 2017

D765 / D785

snom 870

06 / 2015

06 / 2017

D765 / D785

snom 820

12 / 2011

12 / 2013

D765 / D785

snom 360

12 / 2011

12 / 2013

D385

snom 720

12 / 2015

12 / 2017

D725 / D735

snom 760

12 / 2015

12 / 2017

D735 / D765 / D785

snom 300

12 / 2016

12 / 2018

D305 / D315

snom 320

12 / 2016

12 / 2018

D345

snom 370

12 / 2016

12 / 2018

D385

snom710

09 / 2017 09 / 2019 D712 / D715

snom D710

09 / 2017 09 / 2019 D712 / D715

snom D745

08 / 2018 08 / 2020 D345 / D735 / D785
snom D375 06 / 2019 06 / 2021 D385

Conference Devices

Product EOS EOL Replaced by

snom Meeting Point

06 / 2019

06 / 2021

snom C520-WiMi

DECT phones and base stations

Product EOS EOL Replaced by
snom M9

12 / 2014

12 / 2016

M215 / M300 + M25 / M65*
snom M9r

12 / 2014

12 / 2016

M215 / M300 + M25 / M65*
snom M700 06 / 2020
M900
* The M9 and M9r base and handsets are not compatible with neither of the replacement products.

Accessories

Product Description EOS EOL Replaced by
snom 3xx Exp. V2 Serial expansion module for 3xx desktop phones

06 / 2014

06 / 2016

-
snom Vision IP expansion module for 8xx desktop phones

06 / 2015

06 / 2017

-
snom HS-MM2 Wired headset 10 / 2017 10 / 2019 snom A100M / A100D
snom HS-MM3 Wired headset for 3xx desktop phones 10 / 2017 10 / 2019 -


Important Note

The replacement product may differ from the replaced device in hardware and software features. We cannot guarantee that the replacement device support the same firmware version of the replaced product. For more detailed information please check the related product documentation.


For a detailed definition of the support level during the EOS and EOL phases please refer to the following tables.


End of Sale (EOS)

When a product is discontinued the EOS is declared, the support level is defined by the following table:

Type Description Status
Hardware support RMA, In-warranty replacement or repair (*) Provided
Technical support Troubleshooting and issues analysis via helpdesk and tech support Provided
Software support Development of new features and bugfix Only security-related bug-fixing is provided
SRAPS support Device support and new feature development (**) Provided

End of Life

Two years after the EOS, the support level is defined by the following table:

Type Description Status
Hardware support RMA, In-warranty replacement or repair (*) Provided
Technical support Troubleshooting and issues analysis via helpdesk and tech support Not Provided
Software support Development of new features and bugfix Not Provided
SRAPS support Device support and new feature development (***) Not guaranteed and provided only if technical advancements permit it, SRAPS support may cease with short notice


(*) Please refer to the Snom warranty terms and conditions.

(**) Devices without support for Mutual Authentication (snom 300, 320, 360, 370, 820) will only support redirection functionality.

(***) SRAPS support for devices without support for Mutual Authentication (snom 300, 320, 360, 370, 820) will cease at January 1st, 2019.