The end of a product lifecycle is divided in 2 phases: End of Sale (EOS) and End of Life (EOL).

As a general rule the End of Life comes 2 years after the End of Sale declaration.

Products status summary

Desktop phones

Product
EOS
EOL
Replacement product
snom 821
06 / 2015
06 / 2017
snom 760** / snom D765
snom 870
06 / 2015
06 / 2017
snom 760** / snom D765
snom 820
12 / 2011
12 / 2013
snom 760** / snom D765
snom 360
12 / 2011
12 / 2013
snom 370** / snom D375
snom 720
12 / 2015
12 / 2017
snom D725
snom 760
12 / 2015
12 / 2017
snom D765
snom 300
12 / 2016
12 / 2018
snom D305 / snom D315
snom 320
12 / 2016
12 / 2018
snom D345
snom 370
12 / 2016
12 / 2018
snom D375
snom710
09 / 2017
09 / 2019
snom D712
snomD710
09 / 2017
09 / 2019
snom D712

** mentioned product is in EOS / EOL, check related replacement

DECT phones

Product
EOS
EOL
Replacement product
snom M9
12 / 2014
12 / 2016
snom M300 / M25 / M65*
snom M9r
12 / 2014
12 / 2016
snom M300 / M25 / M65*

* the M9 and M9r base and handsets are not compatible with the M300 bas and M25 / M65 / M85 hadsets 

** mentioned product is in EOS / EOL, check related replacement

Accessories

Product
Description
EOS
EOL
Replacement product
snom 3xx Exp. V2
Serial expansion module for 3xx desktop phones
06 / 2014

06 / 2016

-
snom Vision
IP expansion module for 8xx desktop phones
06 / 2015

06 / 2017

-
snom HS-MM2
Wired headset
10 / 2017
10 / 2019
snom A100M / A100D
snom HS-MM3
Wired headset for 3xx desktop phones
10 / 2017
10 / 2019
-

** mentioned product is in EOS / EOL, check related replacement


IMPORTANT NOTE: the replacement product may differ from the replaced device in hardware and software features. We cannot guarantee that the replacement device support the same firmware version of the replaced product. For more detailed informations please check the related product documentation.


For a detailed definition of the support level during the EOS and EOL phases please refer to the next tables



End of Sale

When a product is discontinued the EOS is declared, the support level is defined by the following table:

Type
Description
Status
Hardware support
RMA, In-warranty replacement or repair (*)
Provided

Technical support
Troubleshooting and issues analysis via helpdesk and tech support
Provided
Software support
Development of new features and bugfix
Only security-related bugfixing is provided


End of Life

Two years after the EOS, the support level is defined by the following table:

Type
Description
Status
Hardware support
RMA, In-warranty replacement or repair (*)
Provided
Technical support
Troubleshooting and issues analysis via helpdesk and tech support
Not Provided

Software support
Development of new features and bugfix
Not Provided



(*) Please refer to the Snom warranty terms and conditions