The SIP Trace page is a log window which displays the SIP signaling. It becomes very important when analyzing the functionality of the phone and is very helpful for trouble shooting support request.

Step-by-step guide:

  • Open the sip trace page and clear all content.

  • Perform the scenario which caused the unexpected behavior in a basic environment. You can filter the displayed SIP messages via the advanced page settingĀ :"SIP Trace for REGISTER/SUBSCRIBE/NOTIFY". You may enable the filter if the problem is not assumed to be related to Registration (REGISTER) or BLF Function (SUBSCRIBE and NOTIFY) but call issues.

  • Reload the page, select and copy the content of the page and paste it into a plain text document (using i.e. Notepad or KWrite)

  • Save the textfile and name it in order to be identified easily and attach it to your support request.