For almost every issue it is important to see what the phone is processing. Therefore the Snom phone will provide those informations via Syslog.

With different log levels, you will be able to have a very complete analysis feature, standardized globally.


                    

Syslog Server

Short definition: A service which receives log messages from endpoints, i.e. IP phones and lists them in a human readable way. The standard transport method is UDP and port 514. The information sent by endpoints are called event notification messages.

HowTo setup a Syslog Server


Depending on your Operating System in use, you might already have an application at hands. In case we provide here a short list of available tools:


Syslog Server on Linux

Most of the Linux distributions are offered already with a syslog server bundled. Usually the default Syslog configuration doesn't allow to receive logs from the network, refer your  Linux distribution or syslog daemon how to enable the network listening and how to configure the service

Syslog Server on Windows

Cloud Solutions

You may also consider to use some hosted / cloud service to collect your Syslog messages, just some examples here:

Configure the phone

By default the Snom phone is not sending its Syslog messages to an external destination.
To do so, first raise the log level to the required level: you can do it provisioning the log_level setting or via web interface.
Use the WebUserInterface (WUI) and go to <Advanced>, scroll down to Debug.


Enter the IP address of the device which is running the Syslog Server, as soon as you "Apply" you should see incoming messages in the TFTPD / Syslog Server