Snom phones log all the activities into a in-memory log. Looking into the phone log is one of the first troubleshooting steps.
Logging verbosity can be easily configured trough the log_level setting parameter.
In order to obtain the phone log you need to:
- Logon on the phone web interface
- Click on the Log menu
- Select the correct log level using the selectbox:
Click the Apply button
Click the Clear button
Reproduce the issue
Once the error occurs click on the Reload button
Copy the log messages into a .txt file
NOTE: If a Snom support agent requests you a phone log, please copy and paste the phone log into a text file, don't send us a screenshot or a PDF containing the log
The internal phone log is stored into a limited buffer, in case your issue takes times to be reproduced, or in case of "randomic" and non-reproducible issues you need to setup a long term logging via a Syslog server.