"The best business telephones in the world."

Support 6

• How to submit a support request
• Where to find the latest available firmware for Snom phones
• How to stay updated about new official firmware releases and support news
• How to deal with defective products
• How can I configure a second hand Snom device that still points to the old PBX because of a redirection

See all 6 articles

FAQ 21

• What is the syntax of the LDAP filter on the M300,M700,M900
• Is the differentiated ringtone feature supported on M300, M700, M900
• Why did the central address book icon disappear on my handset
• What DECT frequency bands are supported by M-series base stations
• Do the M300,M700,M900 support GAP

See all 21 articles

How-to 19

• Text Messaging Between Handsets
• How to use the local central directory on M300, M700, M900 DECT base
• Configuring multiple SIP Extensions with an M-series DECT handset
• Configuring multiple SIP Extensions with an M-series DECT handset
• How to configure VPN on M215SC

See all 19 articles

Troubleshooting 7

• Unable to Discover IP Address on M700 or M300 Base Station
• How to use the pound key to debug in-a-call issues
• How to get a SIP trace from the DECT base
• Dropped connections and failed handset handovers in a DECT multi-cell
• Assign a handset to a SIP account on a M300

See all 7 articles

Known issues 1

• Attended or blind call transfer of the 2nd call results in merging the 1st and 2nd incoming call

FAQ 15

• Why my phone is registered but when I try to place a call I receive a Network Failure error ?
• Why does my phone not play the audio notification when a call is available to pickup?
• Why does the phone not show the recording button when I'm in a call
• BLF LEDs not working in connected state
• I'm not able to use the same phone number for multiple contacts in the phone directory

See all 15 articles

How-to 23

• How To Transfer an Active Call While Inbound Call Waiting Snom 720/710
• How-To Switch between Handset, Handsfree (speaker) and Headset mode on the Snom 300
• How to Create a Conference Call on the Snom 870 with firmware 8.7.5.x and 8.9.3.x
• TLS Support
• How to activate a PA1 PIN when the device receives a call

See all 23 articles

Troubleshooting 11

• How to recover lost UC firmware Web password
• How to setup a Syslog server on a Desktop phone
• How to obtain a log from a desktop phone
• How to capture a PCAP trace from a desktop phone
• How to reduce echo during a MeetingPoint conference call

See all 11 articles

Customisations 4

• Support for OpenVPN redundancy
• How to change the LDAP softkey label
• How can I obtain a license for using the AMR Wideband Codec
• How to change the LED behaviour for monitored extensions in idle mode

Known issues 5

• Change in Behavior Snom D710/710 DND Message Notification DND Active
• Failover Identity does not revert back to primary identity after connection is re-established
• Unable to upgrade - downgrade after downgrade from 8.9.3.x to 8.7.5.x
• D765 Can Not be Provisioned With Snom One Version 4
• Unable to downgrade snom720

Snom UC Firmware 1

• Does the Snom UC Firmware Support SHA256 and TLS. 1.2

FAQ 0

How-to 2

• How can I register the A170 DECT headset to its base?
• How to update firmware on a D3, D7 Expansion Module - UXM

Troubleshooting 0

Known issues 2

• Output on D3 & D7 screen appears distorted or incorrect
• Usage of USB headsets connected to a D7 or D3 expansion module

How-to 1

• Endpoint Management - Phones

FAQ 0

How-to 2

• How to define a dial string for the Snom C520 Dial Plan
• How to factory reset C520 Conference Phone