"The best business telephones in the world."

Support 6

• How to submit a support request
• Redirection service MAC address removal procedure
• How to stay updated about a new official firmware releases and support news
• Snom products lifecycle
• Snom SRAPS Project status

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FAQ 23

• Why my Snom M65 doesn't show the transfer Key ?
• Why the SIP Server configured on an M300/M700 changes after a reboot ?
• Is the differentiated ringtones feature supported on M300/M700 ?
• Can I register a 3rd party DECT handset or repeater to a Snom M300 or M700 base ?
• What DECT Bands Are Supported By The M325 and M700?

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How-to 18

• How to make a Master handset reset (M85, M65, M25)
• How to use Syslog Server with the DECT M700 and M300
• How to load a SIP client certificate on the DECT M700 and M300 bases
• How to retrieve the device Serial Number, MAC address and Hardware revision number
• How to enable IPv6 on M9 and M9r

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Troubleshooting 6

• Dropped Connections and Failed Handset Handovers in M700 Multicell
• Troubleshooting Audio Issues DECT M700/M300/M85/M65/M25
• Assign handset to a SIP account M700/M300
• How to get a SIP trace from the DECT base
• How to get a Log from the DECT base

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Known issues 1

• Attended or Blind Call Transfer of 2nd Call Results in Merger of First and 2nd Incoming Call

FAQ 24

• My phone dislays the "SIP Disabled" error, how can I fix it ?
• Why my phone is registered but when I try to place a call I receive a Network Failure error ?
• Is it possible to configure one or more settings via HTTP requests ?
• When I receive a call the phone doesn't show the Caller-ID from the addresbbok
• Why during call waiting scenario the phone doesn't show the waiting call on the display ?

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How-to 25

• PA-1 Door Phone Application
• How to reset a Desktop phone to the factory defaults via network recovery
• How to activate a PA1 PIN when the device receives a call
• How to retrieve the device Serial Number, MAC address and Hardware revision number
• How To Transfer an Active Call While Inbound Call Waiting Snom 720/710

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Troubleshooting 11

• How to get a PCAP trace from a desktop phone
• How to make large or permanent PCAP traces
• How to store a PCAP trace into an USB mass-storage device
• How to obtain a log from a desktop phone
• How to setup a Syslog server on a Desktop phone

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Customisations 4

• How to change the LDAP soft key label
• Change BLF behavior while extensions are on idle
• Support for OpenVPN redundancy
• How can I obtain a license for using the AMR Wideband Codec?

Known issues 5

• Unable to downgrade snom720
• D765 Can Not be Provisioned With Snom One Version 4
• Failover Identity Does Not Revert Back to Primary Identity after Re-established Connection
• Change in Behavior Snom D710/710 DND Message Notification DND Active
• Unable to upgrade / downgrade after downgrade from 8.9.3.x to 8.7.5.x

Snom UC Firmware 1

• Does the Snom UC Firmware Support SHA256 and TLS. 1.2

FAQ 0

How-to 1

• How can i register the dect headset to the A170 base?

Troubleshooting 0

Known issues 2

• Output on D3 & D7 Screen Appears Distorted or Incorrect
• Usage of USB headsets chained to D7 & D3 expansion module