We are developing an interface to Log In and Log Out of a Genesys environment and make agents Ready and Not Ready. All the phones are 821's on snom821-220.127.116.11.
We need to pass the DN of the phone ($active_user / $user_name1) with our http requests to our middleware.
This only seems to work under a few select conditions, like within SnomIPPhoneInput, but definitely not under SnomIPPhoneText, or SnomIPPhoneMenu.
For example, this will not work - $active_user is null:
<?xml version="1.0" encoding="UTF-8"?>
I am having to use another input page with a "Are you sure?" prompt to work around this - a very clunky solution.
Am I doing something wrong?