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Incoming calls get 404 error on SNOM3xx 8.7.5.35 Asterisk 16.13.0

Hello. We found a problem after upgrading from Asterisk 16.11.0 to 16.13.0: SNOM phones running the above FW version can't no more receive incoming calls, previous FW version for those models doesn't have the problem.

We try to open a case @support but it was immediately closed as models are EOL.


How can we solve this issue ?


--

Daniel

txt

Best Answer

We solved the problem on the phones by reinstalling FW (downgrade then upgrade again to 8.7.5.35) or by resetting phones.



Hello,
Could you send us a sip trace where the SIP Register can be seen!


thanks!

snom support team

On the original message you have the trace of the SIP exchange attached. The phone register well and can pass call without any problem. It's on incoming calls -Asterisk server to SNOM300- that the error arise.

Answer

We solved the problem on the phones by reinstalling FW (downgrade then upgrade again to 8.7.5.35) or by resetting phones.


I wanted to see the SIP Register message that wasn't included un the previous attachement.
Anyway I am glad the issue is solved!

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