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Snom D385 On Hold Issue

 I recently deployed a Snom D385 and I noticed that when I place a caller on hold, the speaker button remains lit and a dial tone is heard through the speaker. I was able to change the setting so that the dial tone doesn't sound through the speaker when the handset is placed on hook but the speaker still remains on (green light). It this an issue with the phone? I am used to be able to "hang up" after the person has been place on hold. Hopefully this makes sense. Thank you.


Best Answer

Hi,

I've raised a private ticket for you about this since I'll need some files from you, and I'll come back there directly.


Thank you


Answer

Hi,

I've raised a private ticket for you about this since I'll need some files from you, and I'll come back there directly.


Thank you

And please forgive me. The device I am needing help with is a Snom D785, not D385. Thank you.

Oh and I forgot to mention that I'm running firmware 10.1.54.13

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