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Snom D385 not starting / Firmware update reason?

I think after a firmware update the phone is not booting. Is there a possibility to write the firmware via USB to the phone or do I have to create a RMA via the distribution?

SnomFehler.jpg
SnomFehler.jpg
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Best Answer

Dear Franz,

usually the only way to recover a phone is to perform the TFTP recovery:

https://service.snom.com/display/wiki/Updating+the+firmware%2C+recovery+via+Network

Unfortunately from the image that you posted, seems that the phone is unable to do the initial bootup.

In this case you can only do a RMA, asking to your distributor.

https://service.snom.com/display/wiki/How+to+deal+with+defective+products


Best regards

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Answer

Dear Franz,

usually the only way to recover a phone is to perform the TFTP recovery:

https://service.snom.com/display/wiki/Updating+the+firmware%2C+recovery+via+Network

Unfortunately from the image that you posted, seems that the phone is unable to do the initial bootup.

In this case you can only do a RMA, asking to your distributor.

https://service.snom.com/display/wiki/How+to+deal+with+defective+products


Best regards

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