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Update issues D375

Hi out there,


we're using D375 phones in our company.

Yesterday the update from 8.9.3.15 to 10.1.51.12 was triggered for all phones but it did not work in some cases.


With my phone I cannot launch the update neither via the phone nor using the web interface. 


Opening the the update site in the GUI there is already a link to 8.9.3.15 inserted. Once replaced by the correct one and pressing update I'm not able to launch the update. 2 differents events occur:


Either:

I get a message that the IP adress is wrong and cannot be accessed. 


Or: 

Sicherheitswarnung !

Sie oder ein anderer Anwender haben eine nicht authorisierte HTTP POST Anfrage an dieses Telefon geschickt.

Diese Anfrage wurde verworfen und die bestehende authentifizierte Sitzung geschlossen.

Sie müssen sich erneut anmelden, um die Webseite des Telefons zu benutzen.


I tried different browsers, always the same result. 

Any hints?



Best Answer

Hello, 

check if this setting on the phone if set to off, if not please switch it off. 

use_hidden_tags

If that doesn't work you can force the update using this procedure 


Best regards

snom support team


Answer

Hello, 

check if this setting on the phone if set to off, if not please switch it off. 

use_hidden_tags

If that doesn't work you can force the update using this procedure 


Best regards

snom support team


1 person likes this

Thank you. The hidden tags were on and now it works. 

You are welcome!
I am glad to hear that.

best regards

snom support team

thanks my issue has been fixed ...

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