Snom 710 Stopped Working : Helpdesk platform

N

Nazar Marsumi

started a topic 10 months ago

Hi . My SNOM 710 phone just died after using it for 2 years,

All lights go on.

Cant receive and make calls

Screen shows "SNOM".

What can the problem be and what is a possible solution?

Regards

Best Answer

L

Luca Livraga said 10 months ago

Hi Nazar,

you can try do to a TFTP Recovery.

Please be aware that this procedure will erase totally your device and it will be necessary to reconfigure it.

Best regards

L

Luca Livraga

said 10 months ago

Answer

Hi Nazar,

you can try do to a TFTP Recovery.

Please be aware that this procedure will erase totally your device and it will be necessary to reconfigure it.

Best regards

i

iosman002

said 9 months ago

Never mind!
I'm happy that it worked.

thanks

N

Nazar Marsumi

said 9 months ago

I have no way to reset it as the phone is not responding to anything. All lights are lit and no response to anything.

Z

Zsolt Erdei

said 9 months ago

Hi Nazar,

Have you checked the TFTP Recovery? If that does not work for you and you can not reset it you will have to contact to your reseller and file an RMA request.

The RMA can be only done if your device is under warranty, which is true if you purchased the device in the past two years. The original invoice might be requested.

Thanks,

Zsolt