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Call setup takes forever

Hi Snom,


We are having issues with our Snom phones.

Every once in a while it takes a long time to setup a call connection. Once we dial a phone number, it takes about 4 seconds before the call will setup. When we try to dial the same phone number on a Yealink device for example, it takes less then 1 second to setup the call.


Our SBC is Kamailio based, what could this be? Are there any problems with Kamailio with Snom phones?


Snom D385

Firmware version: 

snomD385-SIP 10.1.24.2


Thanks!


Best Answer

Hi Team Eylo,

we are not aware about issues with Kamalio SBC.

Please, try to upgrade to latest firmware version https://service.snom.com/display/wiki/10.1.49.11+Release

If the issue is still alive after the upgrade, please open a support ticket adding a pcap trace and syslog taken while reproducing the scenario.


Thanks and best regards

1 Comment

Answer

Hi Team Eylo,

we are not aware about issues with Kamalio SBC.

Please, try to upgrade to latest firmware version https://service.snom.com/display/wiki/10.1.49.11+Release

If the issue is still alive after the upgrade, please open a support ticket adding a pcap trace and syslog taken while reproducing the scenario.


Thanks and best regards

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