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Answered

Cannot login into Web IF

Hi there,


I'm using a D715. When trying to set up the device, I tried updating the firmware to the latest 10.1.46.16 Release. All fine: update succeeds and I can connect to the Web IF. However, I cannot log in.

I tried resetting the phone ('**##', keep pressing the final # and in the rescue mode press '1'). Still, I am prompted with 'Sign In' in Chrome, can enter a username/password but no luck.

I tried with admin/0000; admin/1234; <blank>/0000; <blank>/<blank> and some other combos. Both HTTP and HTTPS were tested.

Any clue how to reach the phone?


Best Answer

I figured it out myself: it was due to provisioning for some reason (not for this particular phone though), the password was set to another numerical value.


Answer

I figured it out myself: it was due to provisioning for some reason (not for this particular phone though), the password was set to another numerical value.

I'm using a D715. When trying to set up the device, I tried updating the firmware to the latest 10.1.46.16 Release. All fine: update succeeds and I can connect to the Web IF. However, I cannot log in.


Hi Bokholef Fouad,


Please raise a ticket or a new forum request so that we can help you and avoid the confusion with this previous request


Thank you

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