Snom D785, D385 failed incoming calls : Helpdesk platform

O

Oleksandr Mylnikov

started a topic 4 months ago

IP-PBX: ISKRATEL SI300.

Phones tested: Snom D785 (firmware 10.1.33.35), D385.

Problem description:

Phones D785 are registered on the PBX.

Outgoing calls from phones are succesfull.

Ingoing calls are constantly failing. Captured traffic shows there is 183 Session Progress response instead of 180 ringing (please see attached files).

Problem does not occur with Yealink IP-T48S in comparison.

What is the best way to solve the issue?

rpcap.png

(306 KB)

Best Answer

G

Gianmaria Tononi said 4 months ago

Hi,

This has been converted into a ticket, I will come back to you on that shortly.

G

Gianmaria Tononi

said 4 months ago

Answer

Hi,

This has been converted into a ticket, I will come back to you on that shortly.

S

Snom Sales team

said 4 months ago

Dear Support team,

Could you please prioritize this ticket please?

Thanks in advance,

Artem Ryzhov

G

Gianmaria Tononi

said 4 months ago

Just FYI, a ticket has been created and I've been working with the customer since the 12th of December to solve the problem, I currently am waiting for a feedback from Oleksandr

i

iosman

said 3 months ago

Hello,

Please check the following setting on the PA1.
If switched off, please activate.
This can be achieved by either provisioning or HTTP GET requests. For the HTTP GET request, please enter the following URL in a browser:
ometv Chatroulette
(where phoneIP is the IP address of your PA1)

best regards

snom support team

b

bhautik

said 2 months ago

Yes, the solution to this problem is,

Activate the PA1 setting if it is switched off.

After done you can check it by visiting Ometv or Shalge URL there.

Enjoy.