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Answered

Error 99

My device is D725
my firmware version is: snom725-SIP 8.7.5.35

When I check to upgrade manually my firmware i'm not able for this message: 
software update downloading firmware file not found Error: 99

Thanks for the reply
Luca



Best Answer

Hi Luca,


Everything seems correct, at this point I think there are some issues with your internal network or with a proxy between the phone and the firmware server.


You could try and do it locally following one of these procedures:


- download the firmware file and use a local http server, in this case the link will be to the local http server and not to Snom's server anymore (there are a range of free http local servers online, like HFS, that you could install on your laptop)


- factory reset the single phone following this procedure (Snom_TFTP_reset) and using the last firmware: be aware that the second option will upgrade the firmware but reset the phone so do not choose it if you will not be able to bring back the entire phone configuration.


Hi Luca,


Could you please reproduce for me how you are trying to upgrade the firmware, which steps are you following and which link are you using?


Thank you

In the page (https://service.snom.com/i have copy a link. 
After login in My Snom device: 
Setup/Software Update/ Manual Software Update: http://downloads.snom.com/fw/10.1.46.16/bin/snom725-10.1.46.16-SIP-r.bin
Load.... 
System retry the previous message. 

Regards

Answer

Hi Luca,


Everything seems correct, at this point I think there are some issues with your internal network or with a proxy between the phone and the firmware server.


You could try and do it locally following one of these procedures:


- download the firmware file and use a local http server, in this case the link will be to the local http server and not to Snom's server anymore (there are a range of free http local servers online, like HFS, that you could install on your laptop)


- factory reset the single phone following this procedure (Snom_TFTP_reset) and using the last firmware: be aware that the second option will upgrade the firmware but reset the phone so do not choose it if you will not be able to bring back the entire phone configuration.

Thank you for your response. 
I solved the problem with HFS local http server. 

Regards


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