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Snom 720 no sound through Headset port

Hello,


We have a Snom 720 (firmware version 8.9.3.88) with two expansion modules and until recently a Snom USB Bluetooth headset we are using on Reception.


The headset has lost its earpieces so I have purchased an Advanced EHS and Plantronics CS540 wireless headset.


The setup works on my Snom 720 but when I plug it into the Reception 720 there is no sound in the earpiece. The EHS is working as I hear the click and the Headset light comes on, but no sound.


Could the USB headset have disabled the Headset port on the 720 and if so how do I enable it? Otherwise is the phone faulty?


We are using a 3CX phone system.


Thanks.


Best Answer

Never mind, fixed it. I forgot to remove the USB Bluetooth dongle out of the back of the expansion module. All works now.

1 Comment

Answer

Never mind, fixed it. I forgot to remove the USB Bluetooth dongle out of the back of the expansion module. All works now.

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