Snom PA1 Errors : Helpdesk platform

M

Mike Ledbetter

started a topic 15 days ago

I have a new Snom PA1 connected to a Sangoma UC25 PBX (FreePBX basically). I got the ChanSIP connection established and you can dial the extension but no voice is heard over the speaker. I get the following errors in the log. Can anyone assist?

Snom PA1 Logs show this:
26/11/2019 14:00:48 [FATAL ] LID: LLDP: No Voice Application Type TLV packet found!
26/11/2019 14:01:18 [FATAL ] LID: LLDP: No Voice Application Type TLV packet found!
26/11/2019 14:01:49 [FATAL ] LID: LLDP: No Voice Application Type TLV packet found!
26/11/2019 14:02:19 [FATAL ] LID: LLDP: No Voice Application Type TLV packet found!
26/11/2019 14:02:49 [FATAL ] LID: LLDP: No Voice Application Type TLV packet found!
26/11/2019 14:02:59 [NOTICE] PHN: TPL: Socket 105 idle/connect timeout
26/11/2019 14:03:03 [NOTICE] PHN: TPL: Socket 104 idle/connect timeout
26/11/2019 14:03:07 [NOTICE] PHN: TPL: Socket 106 idle/connect timeout
26/11/2019 14:03:08 [NOTICE] PHN: TPL: Socket 107 idle/connect timeout

Best Answer

S

Sidaty Khalihina said 7 days ago

Hello,

Please check the following setting on the PA1.
If switched off, please activate.
This can be achieved by either provisioning or HTTP GET requests. For the HTTP GET request, please enter the following URL in a browser:
http://phoneIP/dummy.htm?settings=save&headset_active=on
(where phoneIP is the IP address of your PA1)

best regards

snom support team

G

Gianmaria Tononi

said 15 days ago

Dear Mike,

Some questions to better understand this issue:

- On the caller phone, does it seems like the call was answered by the PA1?

- Which kind of speakers are connected to the PA1 and how?

Please also send the PA1 configuration .xml file and a pcap trace, the trace should start before the call at the PA1 starts and stopped after it has been closed

How to export the settings as XML file:

1. Log in in the web-interface as admin

2. Select "Settings" from the menu on the left

3. Click on the link in "Click here to save the settings in XML format"

4. Save the XML file and attach it to the ticket

How to get the PCAP trace:

1. Login via web-interface as admin

2. Select "Pcap Trace" from the menu on the right

3. Click Start

4. Reproduce the issue

5. Select Stop

6. Slect the "here" in "Click here to save the current pcap trace"

7. Attach the file to the ticket

Thank you

S

Sidaty Khalihina

said 7 days ago

Answer