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extensions / identity go off line
1 Comment
Ronny,
It sounds like they are losing or failing to register and the re-registration timeout algorithm timer is set to make them attempt to resend the registration after a failed attempt. Both the Snom 360 and 370 are end of life products. It is possible your phone are using older firmware and this may have been a know issue or bug that can be resolved with and upgrade. You can find the last available firmware release and release notes here;
http://wiki.snom.com/Snom360/Firmware/V8
Regards,
Snom Support
Ronny van den Bosch
I Hope someone can help me on this.
I have about 10 snom 360/370 and all of them have 3 identities.
For some reason however , it happens everyday that one or 2 of these identities are off and don't work anymore.
It can take 10 minutes of 2 hours, then they are on again and later other identities are off again.
We cannot find the problem but it s very stressfull.
They snoms are connected with Asterisk PBX
( see expample )
Who can help me on this problem?
thanks in advance
rgds Ronny