D712 one way voice issue : Helpdesk platform

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D712 one way voice issue

AbdulAziz

started a topic 4 months ago

Dear,

I have this issue in D712;-

one way voice issue
DTMF not recognize.
calling to the IVR and not hearing anything sometimes.

Regards,

1 Comment

Sean Collins

said 4 months ago

Az,

Is there a Firewall the RTP and SIP traffic passes through that could be the cause of these problems? Have you tried using the pcap trace function from the phone's Web UI to analyze the issues? Is the one way audio inbound or outbound?

https://service.snom.com/display/wiki/How+to+get+a+PCAP+trace+from+a+desktop+phone

https://service.snom.com/pages/viewpage.action?pageId=27886159

Regards,

Snom Support