M300 frozen and rebooted with a non Snom firmware !? : Helpdesk platform

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M300 frozen and rebooted with a non Snom firmware !?

Steve Christe

started a topic 6 months ago

Hello, one of the Snom M300 I deployed did not respond anymore, I resettet it and I went back to factory defaults. But the firmware it has now, is not the Snom firmware anymore, and the phone does not connect anymore. see pict attached. How to go back to the Snom Firmware? Thanks. Rgds.

SnomM300.png

(644 KB)

1 Comment

Catalina Moritz

said 6 months ago

Hi Steve,

Are you sure this is a Snom device? I will open a ticket for you so that you can privately provide me a picture of the back label of the device.

Thanks

Catalina