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Snom 300: Unable to upgrade firmware

Hi All,


When I enter the firmware URL as per the attached, and hit "Load" - Nothing happens. It defaults into what was previously in there. The phone then reboots for a few seconds, comes back online and nothing has changed. No firmware update or anything.


Best Answer

Kyle,


From your description it sound like the phone is either getting its provisioning from your Network or being redirected by our Redirection Server.  What is in the Advanced > Update > Setting URL?




Kyle,


Is the phone's settings and firmware being provisioned to the phone via 3CX?


Regards,


Snom Support

Hi Sean,

Thanks for the response.

It's not 3cx no, I just popped the URL from 3cx's website into the phone, t his also happens when I grab the firmware URL from Snom's website as well.


Answer

Kyle,


From your description it sound like the phone is either getting its provisioning from your Network or being redirected by our Redirection Server.  What is in the Advanced > Update > Setting URL?




1 person likes this

Hi Sean, it was indeed getting it from a local network. I had a chat with the admin and got it all sorted out :) Thanks.

Kyle,


You're welcome.



Regards,



Snom Support 

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