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Snom D715 and D765 expansion BFL lights showing engaged

We are having an issue whereby on the expansion pad on extension 204 (snom 715) and on the phone on extension 202 (snom d765), both show extension 205 (snom715) as constantly engaged. You can call ext 205 OK but it still just shows as engaged.


We have:


Restarted all services

Factory reset and reprovisioned ext 205

Factroy reset and reprovisioned ext 204

Updated 3CX server to latest version

Updated phone firmware to the latest version

Rebooted server and SBC


Please could you let us know what can be done to resolve this issue. 


Thanks




Best Answer

Hi Anthony,


This depends on what NOTIFY requests are sent by the server to the phones. I replied to you in ticket #19490, I will need to take a look at your logs and settings to understand what the problem is.


Thanks

Catalina


1 Comment

Answer

Hi Anthony,


This depends on what NOTIFY requests are sent by the server to the phones. I replied to you in ticket #19490, I will need to take a look at your logs and settings to understand what the problem is.


Thanks

Catalina


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