"The best business telephones in the world."

J

Joseph Cope

started a topic 5 months ago

On incoming calls there is a ringing shrill in the background.

I'm using a Jabra 6430 headset.

I'm using the newest test firmware.

---

Best Answer

C

Catalina Moritz said 2 months ago

Hello,

Unfortunately, we still only support the headsets in this list: https://service.snom.com/display/wiki/Supported+Headsets

I am sorry for the inconvenience.

Thanks

Catalina

---

1 person has this question

---

J

Joseph Cope

said 5 months ago

Just to clarify.  While I'm on the call I can continually here the shrill in the background.

C

Catalina Moritz

said 4 months ago

Hello,

Sorry for the delay. I would recommend to try our latest firmware release: https://service.snom.com/display/wiki/Deskphones+Firmware

If you still have problems, it might be better to use one of the headsets on our supported list: https://service.snom.com/display/wiki/Supported+Headsets

Thanks

Catalina

J

Jerome Reuther

said 2 months ago

Hi Catalina,

I'm experiencing the same error. I'm on snomD385-SIP 10.1.41.1.

J

Joseph Cope

said 2 months ago

Thank you for your response Catalina - still having the same issue but only with the Jabra 6430 not the newer Jabra Evolve 65. BTW. I love the new GUI with the ability to change the colouring.

C

Catalina Moritz

said 2 months ago

Answer

Hello,

Unfortunately, we still only support the headsets in this list: https://service.snom.com/display/wiki/Supported+Headsets

I am sorry for the inconvenience.

Thanks

Catalina