1 incoming call is answered using Snom handheld phone. Before the first call can be handled or placed on hold another incoming call comes in. The phone system will merge these 2 incoming calls together and there is no option for the operator to handle either call.
Looking for some help with this issue as I do not see a place to add additional call appearances or line appearances
"Snom handleheld" is this the DECT M25, M65 or M85 you're referring to?
" The phone system will merge these 2 incoming calls together " Your PBX/Phone System will transfer an active call to and incoming call?