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Call Appearances

Scenario

  1 incoming call is answered using Snom handheld phone.  Before the first call can be handled or placed on hold another incoming call comes in.  The phone system will merge these 2 incoming calls together and there is no option for the operator to handle either call. Looking for some help with this issue as I do not see a place to add additional call appearances or line appearances

1 Comment

Norman,


"Snom handleheld" is this the DECT M25, M65 or M85 you're referring to?  

" The phone system will merge these 2 incoming calls together " Your PBX/Phone System will transfer an active call to and incoming call?



Regards,


Snom Support

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