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Duplicate entries in call history D785 (10.1.33.33)

 

Hi,


we are using Snom D785 with Firmware 10.1.33.33.


As described in https://helpdesk.snom.com/support/discussions/topics/6000045918 we have the same problem with D785.


Duplicate entries in call history:


Does anyone have a hint, what goes wrong here?


Thanks in advance.

with greetings

Marcus

Best Answer

Hi Marcus,


Unfortunately, you are facing a known issue with version 10.1.33.33.


I could send you a test version that contains the fix for this issue, however this would be only for testing purposes, not to be used in production. Let me know if you would like me to send you the link.


This will be fixed in the next release.


Thanks

Catalina



Answer

Hi Marcus,


Unfortunately, you are facing a known issue with version 10.1.33.33.


I could send you a test version that contains the fix for this issue, however this would be only for testing purposes, not to be used in production. Let me know if you would like me to send you the link.


This will be fixed in the next release.


Thanks

Catalina


Hi Catalina,


can you say when the fix for this issue will be released for production?


Thank you very much for your fast and clear response.


Marcus

Hi Marcus,


We are trying to get the next release out soon. We are working on it with very high priority.


If you would like to receive a notification when the new Snom firmware is released, you can subscribe to the News categories on our public forum :

https://helpdesk.snom.com/support/discussions

From there, go to the News section of either the "Desktop products" or "DECT products" category, and click on the "Follow" link.


Thanks

Catalina

@Catalina I have a call-history issue on multiple D375 with Firmware 10.1.33.33: The recording of the answered call-history stops. A reboot will help for a few days until the problem recurs. At the moment I can not understand, to which circumstances this happens.

Hi Daniel,


Please see here: https://helpdesk.snom.com/support/discussions/topics/6000057792


Thanks

Catalina



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