Missing entries in call history - Snom D785 (10.1.33.33)
M
Marcus Lipski
started a topic
almost 2 years ago
Hi,
we are using Snom D785 with an extension module with Firmware 10.1.33.33.
Two of our phones doesn't list the dialed numbers or the Received Calls in the call history. It seems that the phone is temporarily able to write the call history:
We dialed the numbers via the expansion module as well as directly via the keypad.
Does anyone have a hint, what goes wrong here? With the old Firmware 10.1.20.0 wedid not have such problem.
Thanks in Advance.
Best Answer
C
Catalina Moritz
said
almost 2 years ago
Hi Marcus,
Does this problem happen when you have already 30 entries in the list? If yes, then you are facing a known issue with version 10.1.33.33, which is related to setting https://service.snom.com/display/wiki/max_dialed_calls. To solve it:
Please note that this setting isn't manageable from the web interface, you can change it via HTTP request or via provisioning. In order to change the setting via HTTP you have to send the following request to the phone: http://Phone_IP/settings.htm?settings=save&max_dialed_calls=200
2. I could send you a test version that contains the fix for this issue, however this would be only for testing purposes, not to be used in production. Let me know if you would like me to send you the link.
Does this problem happen when you have already 30 entries in the list? If yes, then you are facing a known issue with version 10.1.33.33, which is related to setting https://service.snom.com/display/wiki/max_dialed_calls. To solve it:
Please note that this setting isn't manageable from the web interface, you can change it via HTTP request or via provisioning. In order to change the setting via HTTP you have to send the following request to the phone: http://Phone_IP/settings.htm?settings=save&max_dialed_calls=200
2. I could send you a test version that contains the fix for this issue, however this would be only for testing purposes, not to be used in production. Let me know if you would like me to send you the link.
This will be fixed in the next release.
Thanks
Catalina
2 people like this
M
Marcus Lipski
said
almost 2 years ago
Hi Catalina,
I tried the temporary workaround and it works. For now I am waiting for the production release of the fix.
Thank you very much for your fast and clear response.
Marcus
J
Joseph Cope
said
almost 2 years ago
I have the same issue on the Snom765.
I'd appreciate it if you could send me a test version of the firmware with the issue fixed.
Thanks
C
Catalina Moritz
said
almost 2 years ago
Hi Joseph,
I sent you the links.
Thanks
Catalina
J
Joseph Cope
said
almost 2 years ago
Thank you Catalina for you fast response.
I'm going to try it when I get home from work. I only have an 870 and Vision here.
J
Joseph Cope
said
over 1 year ago
Works well, thank you. Additionally the in-call display has been fixed and doesn't show the background anymore when on a call.
S
Stefan Klement
said
over 1 year ago
Hi, i also have the issue on new D785. The workaround with max_dialed_calls=200 works fine. ty.
As it took some time to find this thread anf the workaround, please add a "Known Issue" part on the firmware download page, as you did before on the old firmware download site.
Marcus Lipski
Hi,
we are using Snom D785 with an extension module with Firmware 10.1.33.33.
Two of our phones doesn't list the dialed numbers or the Received Calls in the call history. It seems that the phone is temporarily able to write the call history:
We dialed the numbers via the expansion module as well as directly via the keypad.
Does anyone have a hint, what goes wrong here? With the old Firmware 10.1.20.0 we did not have such problem.
Thanks in Advance.
Hi Marcus,
http://Phone_IP/settings.htm?settings=save&max_dialed_calls=200
This will be fixed in the next release.
Thanks
Catalina
- Oldest First
- Popular
- Newest First
Sorted by Oldest FirstCatalina Moritz
Hi Marcus,
http://Phone_IP/settings.htm?settings=save&max_dialed_calls=200
This will be fixed in the next release.
Thanks
Catalina
2 people like this
Marcus Lipski
Hi Catalina,
I tried the temporary workaround and it works. For now I am waiting for the production release of the fix.
Thank you very much for your fast and clear response.
Marcus
Joseph Cope
I have the same issue on the Snom765.
I'd appreciate it if you could send me a test version of the firmware with the issue fixed.
Thanks
Catalina Moritz
Hi Joseph,
I sent you the links.
Thanks
Catalina
Joseph Cope
Thank you Catalina for you fast response.
I'm going to try it when I get home from work. I only have an 870 and Vision here.
Joseph Cope
Works well, thank you. Additionally the in-call display has been fixed and doesn't show the background anymore when on a call.
Stefan Klement
Hi, i also have the issue on new D785. The workaround with max_dialed_calls=200 works fine. ty.
As it took some time to find this thread anf the workaround, please add a "Known Issue" part on the firmware download page, as you did before on the old firmware download site.
This would make troubleshooting a lot faster!
abma
https://service.snom.com/display/wiki/10.1.37.11
Corrections:
SAP-3437: The call history did not add the recent call records anymore if the value of e.g.: max_dialed_calls, max_missed_calls, max_received_calls was reached [SCPP-8820]
1 person likes this
-
LDAP and country code
-
Settings are changed when user logs on
-
USB Bluetooth compatibility for D725
-
Low volume with Plantronics Headset
-
Change Log for FW 8.8.3.32
-
Subscriptions failing after time since upgrade to 8.7.5.28
-
SNOM 870 - INBAND DTMF
-
SNOM 320 + Headset Plantronics CS540A with Snom EHS
-
Configure Settings - Set all to Read Only
-
Can't enter "+" sign in directory via WUI
See all 714 topics