"The best business telephones in the world."

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Nadav Avineri

started a topic 5 months ago

All our SNOM phones are showing 2 hours behind, yealink phones for example are OK, all working with our timezone and NTP server.

Version 8.7.5.28

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Catalina Moritz

said 5 months ago

Hi Nadav,

Can you please try the latest version 8.9.3.80?
http://wiki.snom.com/Firmware/V8_9_3_80

Thanks

Catalina

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Nadav Avineri

said 5 months ago

still same

C

Catalina Moritz

said 5 months ago

Hi Nadav,

I created ticket #19149 for this issue so that we can have a better look at your settings and logs.

Thanks

Catalina

C

Catalina Moritz

said 5 months ago

Hello,

Posting here the solution we found via the ticket.

The setting utc_offset was provisioned as read-only:

<utc_offset perm="R"></utc_offset>

This can prevent the NTP system from setting the time correctly.

The proposed solution was to change the permission flag to "RW" for setting utc_offset and then re-provision the phone.

Thanks

Catalina