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Snom M300 CODEC issue

Hi Guys


I have had a issue where my Snom M300 phone is SIP registering to the papx but after long call with my papx provider they are informing me that my snom phone is being rejected due to no CODEC attached to the packet sent to the papx thus the papx does not know how to respond to that packet.


Please can you assist me in this regard.


Best Answer

James,


You are saying the M300 stops sending RTP after xx minutes into a call? Who is your provider, what version of firmware is on the M300 and handsets and are you using SRTP?


Regards,


Snom Support


James,


Glad to hear you resolved the issue.


Regards,


Snom Support

Hi Sean Thanks for getting back to me it was the SRTP causing the issue. Seems I somehow missed that setting... Also the snom was on the latest 410 batch 4 and 410 batch 3 for m25 and was at beginning of call no in or out calling. Thanks for you help it seems to have been sorted out now. Kind Regards James Higgins
Answer

James,


You are saying the M300 stops sending RTP after xx minutes into a call? Who is your provider, what version of firmware is on the M300 and handsets and are you using SRTP?


Regards,


Snom Support

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