How can we help you today?
Start a new topic
Discussions Snom Desktop Phones Q&A
Answered

Are my phones locked?

Hi, i have 4 Snom 300 phones, there is one problem: Only 1 of them has a changable Setting Url, but i need to change them for all of them.

When i change them and reboot they just turn back into "http://config.voipfone.net/snom300.php?mac={mac}" but those 4 phones are comming from the same company


Can someone help me?

Naamloos.png
Naamloos.png
(113 KB)
Best Answer

Hi Jeroen,


Your phones are probably registered in our redirection service and provisioned by the previous owner. I would suggest that you contact the company who sold you these phones and request that they remove the MAC addresses from the Snom redirection service. See https://helpdesk.snom.com/support/solutions/articles/6000107899-redirection-service-mac-address-removal-procedure


Thanks

Catalina


1 Comment
Answer

Hi Jeroen,


Your phones are probably registered in our redirection service and provisioned by the previous owner. I would suggest that you contact the company who sold you these phones and request that they remove the MAC addresses from the Snom redirection service. See https://helpdesk.snom.com/support/solutions/articles/6000107899-redirection-service-mac-address-removal-procedure


Thanks

Catalina


Login or Signup to post a comment
More topics in Q&A
See all 554 topics