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Are my phones locked?

Hi, i have 4 Snom 300 phones, there is one problem: Only 1 of them has a changable Setting Url, but i need to change them for all of them.

When i change them and reboot they just turn back into "http://config.voipfone.net/snom300.php?mac={mac}" but those 4 phones are comming from the same company


Can someone help me?

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Best Answer

Hi Jeroen,


Your phones are probably registered in our redirection service and provisioned by the previous owner. I would suggest that you contact the company who sold you these phones and request that they remove the MAC addresses from the Snom redirection service. See https://helpdesk.snom.com/support/solutions/articles/6000107899-redirection-service-mac-address-removal-procedure


Thanks

Catalina


1 Comment

Answer

Hi Jeroen,


Your phones are probably registered in our redirection service and provisioned by the previous owner. I would suggest that you contact the company who sold you these phones and request that they remove the MAC addresses from the Snom redirection service. See https://helpdesk.snom.com/support/solutions/articles/6000107899-redirection-service-mac-address-removal-procedure


Thanks

Catalina


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