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Hi There,


I'm Running Snom 710 with provider DIDWW. I have a problem where the phone returns network unavailable, and I am unable to dial out cant figure out the series of events that lead to it, seems very random. The provider has inspected the SIP log and asked me to disable the subscribe function. My question is how do I do this? I can't see anywhere in the GUI so I'm guessing is an XML thing?


Best Answer

Hi Paul,


For the network unavailable issue I would also suggest to check the following article: https://helpdesk.snom.com/support/solutions/articles/6000078646-why-my-phone-is-registered-but-when-i-try-to-place-a-call-i-receive-a-network-failure-error- .


The SUBSCRIBE packets are sent to the server for specific functionality, such as mailbox or BLF. To avoid the SUBSCRIBE messages, make sure that you don't have the mailbox configured (http://wiki.snom.com/Settings/user_mailbox), and also make sure that you don't have any function keys configured as Extension or BLF. But please note that disabling these will also remove their functionality, so you will not receive any voicemail indicator and also not see the lights for your BLF keys.


Thanks

Catalina


Answer

Hi Paul,


For the network unavailable issue I would also suggest to check the following article: https://helpdesk.snom.com/support/solutions/articles/6000078646-why-my-phone-is-registered-but-when-i-try-to-place-a-call-i-receive-a-network-failure-error- .


The SUBSCRIBE packets are sent to the server for specific functionality, such as mailbox or BLF. To avoid the SUBSCRIBE messages, make sure that you don't have the mailbox configured (http://wiki.snom.com/Settings/user_mailbox), and also make sure that you don't have any function keys configured as Extension or BLF. But please note that disabling these will also remove their functionality, so you will not receive any voicemail indicator and also not see the lights for your BLF keys.


Thanks

Catalina


1 person likes this

any update on how this was resolved?

Hi Daniel,


I am not sure but I see that Paul upvoted my reply, so probably the article article: https://helpdesk.snom.com/support/solutions/articles/6000078646-why-my-phone-is-registered-but-when-i-try-to-place-a-call-i-receive-a-network-failure-error-  solved the problem.


Thanks

Catalina



1 person likes this

Thanks Catalina for sharing the KB, very helpful.

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