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Snom D785

Phone not recognizing hand set.

The phone will not recognize the hand set when it is in cradle.

If phone is shaken lightly it sometimes recognizes the handset.



Best Answer

Hello, 


this forum enty is converted to a ticket!

Further information will be received via ticket!


thanks and best regards

snom support team


Hello, 


we are not aware of a such issue!

could you tell us which fimware version is running on the phone?

https://service.snom.com/display/wiki/Check+the+installed+firmware+version

And which hardware revision?

this can be seen on the bottom of the phone!


Best regards

snom support team

Hardware Version 

R1C D785 

S/N: CHNLB16041800673 

MAC: 00041392535A

PN:00004349


snomD785-SIP 10.1.27.1


Looking to do RMA.

Answer

Hello, 


this forum enty is converted to a ticket!

Further information will be received via ticket!


thanks and best regards

snom support team

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