Once I press load the PA-1 goes through a reboot. After it comes up I go to the System Information page and it shows the current FW is still 8.7.3.25. Full System Info is:
I've tried this multiple times and the PA-1 refuses to upgrade. The log doesn't show any entries about the firmware upgrade (even when set to maximum). What am I doing wrong?
Best Answer
C
Catalina Oancea
said
6 months ago
Hello,
I would have a few suggestions:
-try to upgrade first to an intermediate version such as 8.7.5.35 or 8.7.5.44
-if this also fails, to see more details about what happens send the syslogs to your PC running wireshark or set a syslog server (http://wiki.snom.com/wiki/index.php/Settings/syslog_server) to get the logs from before the reboot. If you need help understanding the logs, let us know and we can turn this forum entry into a ticket and have a look at your logs
-try to upgrade first to an intermediate version such as 8.7.5.35 or 8.7.5.44
-if this also fails, to see more details about what happens send the syslogs to your PC running wireshark or set a syslog server (http://wiki.snom.com/wiki/index.php/Settings/syslog_server) to get the logs from before the reboot. If you need help understanding the logs, let us know and we can turn this forum entry into a ticket and have a look at your logs
Dennis Thornton
Hi,
I'm trying to upgrade a PA-1 from FW 8.7.3.25 to 8.7.5.75. I followed the instructions here: http://wiki.snom.com/Firmware/V8_7_5_75_MRU_PA1
Once I press load the PA-1 goes through a reboot. After it comes up I go to the System Information page and it shows the current FW is still 8.7.3.25. Full System Info is:
I've tried this multiple times and the PA-1 refuses to upgrade. The log doesn't show any entries about the firmware upgrade (even when set to maximum). What am I doing wrong?
Hello,
I would have a few suggestions:
-try to upgrade first to an intermediate version such as 8.7.5.35 or 8.7.5.44
-if this also fails, to see more details about what happens send the syslogs to your PC running wireshark or set a syslog server (http://wiki.snom.com/wiki/index.php/Settings/syslog_server) to get the logs from before the reboot. If you need help understanding the logs, let us know and we can turn this forum entry into a ticket and have a look at your logs
-you can also try to install the upgrade using the recovery procedure if you have all the needed tools: https://helpdesk.snom.com/support/solutions/articles/6000134872-snom-pa1-tftp-recovery-procedure
Thanks
Catalina
Catalina Oancea
Hello,
I would have a few suggestions:
-try to upgrade first to an intermediate version such as 8.7.5.35 or 8.7.5.44
-if this also fails, to see more details about what happens send the syslogs to your PC running wireshark or set a syslog server (http://wiki.snom.com/wiki/index.php/Settings/syslog_server) to get the logs from before the reboot. If you need help understanding the logs, let us know and we can turn this forum entry into a ticket and have a look at your logs
-you can also try to install the upgrade using the recovery procedure if you have all the needed tools: https://helpdesk.snom.com/support/solutions/articles/6000134872-snom-pa1-tftp-recovery-procedure
Thanks
Catalina
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