SNOM m9 handset updater : Helpdesk platform

j

john wood

started a topic 5 months ago

Hi,

I'm having issues trying to link a new handset to the base station. We bought two, and one is connected and works fine, but the other refuses to connect manually. Tried waiting for DECT registration to time out, resetting handset, leaving batteries out for 2 hours. One thing I haven't done and I'm not going to is to reset the base station to manufacturer's defaults!

I can't find anything about this using anywhere else, so thought I'd "update" the handset firmware using the usb method. Only thing is the website link is "403 Forbidden" (http://provisioning.snom.com/m9)

Does anyone have that software, or if SNOM read this, can you enable access to the downloads?

Best Answer

C

Catalina Oancea said 5 months ago

Ah ok I think you mean this article here: http://wiki.snom.com/Category:Handset_Update . I fixed the links (replaced the old links with new working ones, please refresh the page), they should work now.

Thanks

Catalina

C

Catalina Oancea

said 5 months ago

Hi John,

Are you sure you bought M9? I am asking because the M9 is end of sale since 2014

Update links for M9 are here: http://wiki.snom.com/Snom_m9/Documentation/Online_Manual/Maintenance#Firmware_Update

Thanks

Catalina

j

john wood

said 5 months ago

Yep, definitely an M9 - we have two, the first registered correctly, the second doesn't want to.

I can't use those instructions as I can't get it to register with the base station.

My goal is not to update it per-se, it is to get it to register with the base station. I only thought I could re-load the firmware on the handset in the hope that it would force registering work.

The handset looks like it's trying to auto-register.

C

Catalina Oancea

said 5 months ago

Answer

Ah ok I think you mean this article here: http://wiki.snom.com/Category:Handset_Update . I fixed the links (replaced the old links with new working ones, please refresh the page), they should work now.

Thanks

Catalina

j

john wood

said 5 months ago

Cool, thanks, I'll give that a go.

j

john wood

said 5 months ago

Well, I've discovered that there are 9 handsets already registered, so I'll need to do a manufacturers reset to clear it and set it back up.

Shame there is no de-registration option from the web interface of the base station...

Thanks for your help anyway.