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MAC Removal from Provisioning

Hi, would it be possible to remove the following Snom 710 MAC from provisioning please?


0004137683C3


Thanks


Best Answer

Hi, 


please refer to the following official procedure


Best regards

snom support team


Answer

Hi, 


please refer to the following official procedure


Best regards

snom support team

I have referred to the official procedure as pinned to the top of the forum already...


You must be the owner of the phone you want to have removed.

Yes I am the owner of the phone I would like removing, it was purchased pre-owned though.


At the moment we are cannot remove Vodafone branded phones or DeLAN phones from the service.

It is not branded by a third party.


If your phone is locked to a provider please contact the provider and ask them to remove it.If they do not know how to do it please ask them to confirm that the removal is ok. Then please fill a support request keeping in CC the provider.

I don't believe this phone is locked to a provider, it has been working for us for a few months now without issue until a power failure led to it restarting and provisioning, unfortunately the access codes were not written down at the time of purchase / setup and so I will need to update the firmware if we can remove the provisioning here?

Hello, 


I converted your request to a ticket please see my comment there!


Best regards 

snom support team

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