SNOM 725 - answer pressing headset button but comes on loud speasker
P
Peter Robinson
started a topic
over 2 years ago
Morning,
We have recently been ordering snom 725 models. The issue we are having is when a user gets an incoming call they press the headset button on the phone, it for some reason goes through to loud speaker and then the user has to press the tick to confirm headset use?
You would expect pressing the headset button would automatically go through to the headset.
We never had this before on the snom 360 and 370. We use Jabra GN9350e and GN9330e headset.
Many Thanks
Best Answer
C
Catalina Moritz
said
over 2 years ago
Hi Pete,
I was not able to reproduce the issue in the lab with the same version as you snom725-SIP 8.9.3.47.
I opened a private ticket for you so that you can attach your settings and I will check them for you.
Is the Headset button on (green) or off before you are receiving the call?
Thanks
Catalina
P
Peter Robinson
said
over 2 years ago
Hi Catalina
Version 8.9.3.47
The light is on before I answer the call then when I
press the tick to answer the headset light goes off and the speakerphone light
comes on and I cant hear through the headset
Many Thanks Pete
C
Catalina Moritz
said
over 2 years ago
Answer
Hi Pete,
I was not able to reproduce the issue in the lab with the same version as you snom725-SIP 8.9.3.47.
I opened a private ticket for you so that you can attach your settings and I will check them for you.
Peter Robinson
Morning,
We have recently been ordering snom 725 models. The issue we are having is when a user gets an incoming call they press the headset button on the phone, it for some reason goes through to loud speaker and then the user has to press the tick to confirm headset use?
You would expect pressing the headset button would automatically go through to the headset.
We never had this before on the snom 360 and 370. We use Jabra GN9350e and GN9330e headset.
Many Thanks
Hi Pete,
I was not able to reproduce the issue in the lab with the same version as you snom725-SIP 8.9.3.47.
I opened a private ticket for you so that you can attach your settings and I will check them for you.
Thanks
Catalina
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Sorted by Oldest FirstCatalina Moritz
Hi Peter,
What version are you running on the 725?
Is the Headset button on (green) or off before you are receiving the call?
Thanks
Catalina
Peter Robinson
Hi Catalina
Version 8.9.3.47
The light is on before I answer the call then when I press the tick to answer the headset light goes off and the speakerphone light comes on and I cant hear through the headset
Many Thanks
Pete
Catalina Moritz
Hi Pete,
I was not able to reproduce the issue in the lab with the same version as you snom725-SIP 8.9.3.47.
I opened a private ticket for you so that you can attach your settings and I will check them for you.
Thanks
Catalina
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