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Attendant Transfer problem, transfer use line 2 not line 1

Hello, I am experiencing a problem with the Snom D725 and attendant transfer with a second call being received.

Firmware tested on:
snom725-8.9.3.60-SIP-r.bin
snom725-8.7.5.35-SIP-r.bin

Scenario:
Call A received, side panel button(BLF) is press to dial internal user B. Call A is then automatically put on hold. Call C in the meantime is received. User B answers the call. Now Call A and User B needs to be transferred to each other.

Process A followed:
1. Transfer button press
2. Call A line button press
3. Tik button press.
Result:
Call C and User B is connected

Process B followed:
1. Transfer button press
2. Transfer button press
Result:
Call C and User B is connected

Process c Followed:
1. Transfer button press
2. Tik button press
Result:
Call C and User B is connected.

Something strange detected;
Reboot the unit and process A works once (Call A and User B is connected to each other) then stops to function. Any other calls stops functioning.

Regards

 


Dear Jaco,


may you please check the value of the setting always_show_active_call ?

In case this setting is off the last received call  ( in this case C ) is the first call offered on the device display during the transfer.

I have checked and this setting is on:
always_show_active_call!: on

 

Refards

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