we experience issues at some customers with the deny all feature.
They're mostly equipped with Snom 7XX or Snom D7XX.
Users in Call Center use to reject incoming calls, what should not be an issue if they press the cancel (X) key shortly.
But some of them use to reject calls with a long cancel key press, and thus create them a local blacklist / deny list o the phoneset.
That forbids customer's next calls to be delivered properly and also generates a lot of unanswered cals from these agents.
Is there a way to completely disable this behaviour ?
We had a look at this: http://wiki.snom.com/Settings/deny_all_feature but this has no effect on the "2-3 sec cancel key press".
Thanks for your help
There has been an improvement in this feature and the creation of a new setting long_cancel_is_blocking_caller
This feature is available starting with firmware releases 220.127.116.11 and 18.104.22.168
Issue solved with firmware 22.214.171.124.