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SNOM 320: Identity Timeout after a time period

Hi. I configured an SNOM 320 by myself. I used a generated and long time used template als help (many years in use).


It works for a while but what I have with the manually configured phone is, that after a short period the identity seems to be off but on the display it's still shown. I can't call after a several time (i think some minutes). When I try to call I got the "not available"-message.


I raised the value for the away_timer already (with the dummy-url). But this doensn't help.


Here is the log from the last minutes. I dont understand all the errors and outputs :(.

Thx


14/3/2018 09:32:00 [ALERT ] LID: inca360_handle_kb: key event: 782345840
14/3/2018 09:32:01 [ALERT ] LID: inca360_handle_kb: key event: 782345890
14/3/2018 09:32:01 [ERROR ] LID: Unknown DTMF key code: 61
14/3/2018 09:32:01 [ALERT ] LID: inca360_handle_kb: key event: 782346410
14/3/2018 09:32:01 [ALERT ] LID: inca360_handle_kb: key event: 782346510
14/3/2018 09:32:01 [ERROR ] LID: Unknown DTMF key code: 67
14/3/2018 09:32:02 [ALERT ] LID: inca360_handle_kb: key event: 782347260
14/3/2018 09:32:02 [ALERT ] LID: inca360_handle_kb: key event: 782347460
14/3/2018 09:32:02 [ERROR ] LID: Unknown DTMF key code: 62
14/3/2018 09:32:03 [ALERT ] LID: inca360_handle_kb: key event: 782348220
14/3/2018 09:32:03 [ALERT ] LID: inca360_handle_kb: key event: 782348370
14/3/2018 09:32:03 [ERROR ] LID: Unknown DTMF key code: 61
14/3/2018 09:32:05 [ALERT ] LID: inca360_handle_kb: key event: 782349970
14/3/2018 09:32:05 [NOTICE] PHN: Fetching URL: file:///xml/gui/call_lists_list.xml#var:calllist_type=Missed&var:calllist_title=lang_list_missed
14/3/2018 09:32:05 [ALERT ] LID: inca360_handle_kb: key event: 782350070
14/3/2018 09:32:05 [ERROR ] LID: Unknown DTMF key code: 68
14/3/2018 09:32:05 [ALERT ] LID: inca360_handle_kb: key event: 782350580
14/3/2018 09:32:05 [NOTICE] PHN: Fetching URL: file:///xml/gui/call_lists_list.xml#calllistclear=Missed,sel
14/3/2018 09:32:05 [ALERT ] LID: inca360_handle_kb: key event: 782350830
14/3/2018 09:32:05 [ERROR ] LID: Unknown DTMF key code: 62
14/3/2018 09:32:06 [ALERT ] LID: inca360_handle_kb: key event: 782350980
14/3/2018 09:32:06 [ALERT ] LID: inca360_handle_kb: key event: 782351130
14/3/2018 09:32:06 [ERROR ] LID: Unknown DTMF key code: 67
14/3/2018 09:32:06 [NOTICE] PHN: Fetching URL: file:///xml/gui/call_lists.xml
14/3/2018 09:32:06 [ALERT ] LID: inca360_handle_kb: key event: 782351760
14/3/2018 09:32:07 [ALERT ] LID: inca360_handle_kb: key event: 782351860
14/3/2018 09:32:07 [ERROR ] LID: Unknown DTMF key code: 67
14/3/2018 09:32:11 [NOTICE] CFG: Settings: Config stored
14/3/2018 09:32:15 [NOTICE] PHN: TPL: Socket 125 idle/connect timeout
14/3/2018 09:32:15 [NOTICE] PHN: TPL: Socket 126 idle/connect timeout
14/3/2018 09:32:15 [NOTICE] PHN: TPL: Socket 127 idle/connect timeout
14/3/2018 09:32:15 [NOTICE] PHN: TPL: Socket 128 idle/connect timeout
14/3/2018 09:32:15 [NOTICE] PHN: TPL: Socket 129 idle/connect timeout
14/3/2018 09:32:17 [NOTICE] PHN: TPL: Socket 124 idle/connect timeout
14/3/2018 09:37:54 [CRITIC] PHN: start_dst(1521943200) end_dst(1540695600) offset_dst(3600) offset_utc(3600)
14/3/2018 09:37:54 [CRITIC] PHN: start DST: 03/25/2018 02:00:00 (1521943200)
14/3/2018 09:37:54 [CRITIC] PHN: end DST: 10/28/2018 03:00:00 (1540695600)
14/3/2018 09:57:45 [CRITIC] PHN: Warning: Ignore invalid parameter: REREGISTER
14/3/2018 09:57:45 [NOTICE] GUI: Sending post request http://127.0.0.1:80/dummy.htm?user_active1=off&settings=save
14/3/2018 09:57:45 [NOTICE] PHN: Fetching URL: http://127.0.0.1:80/dummy.htm?user_active1=off&settings=save
14/3/2018 09:57:45 [NOTICE] GUI: Sending post request http://127.0.0.1:80/dummy.htm?user_active1=off&settings=save
14/3/2018 09:57:45 [NOTICE] PHN: Fetching URL: http://127.0.0.1:80/dummy.htm?user_active1=off&settings=save
14/3/2018 09:57:46 [ERROR ] PHN: TPL: Socket Error: 133/26/connected, read -> Resource temporarily unavailable (11)
14/3/2018 09:57:46 [NOTICE] PHN: SIP: process auth:Match challenge for user=tg2gstoehr, realm=asterisk
14/3/2018 09:57:46 [ERROR ] PHN: TPL: Socket Error: 136/28/connected, read -> No such file or directory (2)
14/3/2018 09:57:46 [NOTICE] PHN: SIP: process auth:Match challenge for user=tg2gstoehr, realm=asterisk
14/3/2018 09:57:46 [NOTICE] PHN: SIP: Registration Metrics failed
14/3/2018 09:57:46 [NOTICE] PHN: SIP: process auth:Match challenge for user=tg2gstoehr, realm=asterisk
14/3/2018 09:57:46 [NOTICE] PHN: SIP: Registration Metrics failed
14/3/2018 09:57:48 [NOTICE] PHN: TPL: Socket 130 idle/connect timeout
14/3/2018 09:57:52 [NOTICE] PHN: RTP: set_destination  adr=212.55.198.151:14106
14/3/2018 09:57:53 [NOTICE] PHN: RTP: set_destination RP6 adr=
14/3/2018 09:57:55 [ALERT ] LID: inca360_handle_kb: key event: 783899200
14/3/2018 09:57:55 [ALERT ] LID: inca360_handle_kb: key event: 783899300
14/3/2018 09:57:55 [ERROR ] LID: Unknown DTMF key code: 67
14/3/2018 09:57:55 [ALERT ] LID: inca360_handle_kb: key event: 783899670
14/3/2018 09:57:55 [ALERT ] LID: inca360_handle_kb: key event: 783899770
14/3/2018 09:57:55 [ERROR ] LID: Unknown DTMF key code: 67
14/3/2018 10:05:22 [NOTICE] PHN: TPL: Socket 139 idle/connect timeout
14/3/2018 10:05:23 [ALERT ] LID: inca360_handle_kb: key event: 784347230
14/3/2018 10:05:23 [NOTICE] GUI: Sending post request http://127.0.0.1:80/dummy.htm?user_active1=on&settings=save
14/3/2018 10:05:23 [NOTICE] PHN: Fetching URL: http://127.0.0.1:80/dummy.htm?user_active1=on&settings=save
14/3/2018 10:05:23 [ALERT ] LID: inca360_handle_kb: key event: 784347330
14/3/2018 10:05:23 [ERROR ] LID: Unknown DTMF key code: 6e
14/3/2018 10:05:23 [ERROR ] PHN: TPL: Socket Error: 141/24/connected, read -> Resource temporarily unavailable (11)
14/3/2018 10:05:23 [NOTICE] PHN: SIP: process auth:Match challenge for user=tg2gstoehr, realm=asterisk
14/3/2018 10:05:23 [CRITIC] PHN: SIP: Registered at registrar as tg2gstoehr@sip12.e-fon.ch (Expires: 3600 secs)
14/3/2018 10:05:23 [NOTICE] GUI: Sending post request http://127.0.0.1:80/dummy.htm?user_active1=on&settings=save
14/3/2018 10:05:23 [NOTICE] PHN: Fetching URL: http://127.0.0.1:80/dummy.htm?user_active1=on&settings=save
14/3/2018 10:05:23 [ERROR ] PHN: TPL: Socket Error: 147/24/connected, read -> Resource temporarily unavailable (11)
14/3/2018 10:05:30 [NOTICE] CFG: Settings: Config stored

Best Answer

Thank you for your Feedback.


I changed some settings in the away_timer and expireing of the identity. The phone now connects more often to the SIP and renews the status (so there is no away timer).


 

<away_timeout perm="">360</away_timeout>

<user_expiry idx="1" perm="">60</user_expiry>

<hide_identity idx="1" perm="">false</hide_identity>

<hide_identity idx="2" perm="">true</hide_identity>

<hide_identity idx="3" perm="">true</hide_identity>

<hide_identity idx="4" perm="">true</hide_identity>

<hide_identity idx="5" perm="">true</hide_identity>

<hide_identity idx="6" perm="">true</hide_identity>

<hide_identity idx="7" perm="">true</hide_identity>

<hide_identity idx="8" perm="">true</hide_identity>

<hide_identity idx="9" perm="">true</hide_identity>

<hide_identity idx="10" perm="">true</hide_identity>

<hide_identity idx="11" perm="">true</hide_identity>

<hide_identity idx="12" perm="">true</hide_identity>


Since then I havent had problems.


A change I made now: i deactivated and hided all identities from 2 to 12.

The critical error in this logs from the last minutes has to be the reason...


14/3/2018 10:29:54 [NOTICE] PHN: TPL: Socket 209 idle/connect timeout
14/3/2018 10:29:59 [NOTICE] PHN: TPL: Socket 210 idle/connect timeout
14/3/2018 10:30:10 [NOTICE] PHN: RTP: set_destination  adr=212.55.198.151:18410
14/3/2018 10:30:12 [NOTICE] PHN: RTP: set_destination RP8 adr=
14/3/2018 10:30:14 [NOTICE] PHN: Fetching URL: snom://mb_exit
14/3/2018 10:30:17 [NOTICE] PHN: TPL: Socket 211 idle/connect timeout
14/3/2018 10:30:27 [NOTICE] PHN: TPL: Socket 212 idle/connect timeout
14/3/2018 10:37:54 [CRITIC] PHN: start_dst(1521943200) end_dst(1540695600) offset_dst(3600) offset_utc(3600)
14/3/2018 10:37:54 [CRITIC] PHN: start DST: 03/25/2018 02:00:00 (1521943200)
14/3/2018 10:37:54 [CRITIC] PHN: end DST: 10/28/2018 03:00:00 (1540695600)





Hi Gabriel,


I would suggest to remove the template for now, until you figure out what is causing the problem. Can you try to reset the phone to factory defaults and then manually add just Identity 1 with the minimal settings (no templates)? If you do this, does the issue still occur?


Thanks

Catalina


Answer

Thank you for your Feedback.


I changed some settings in the away_timer and expireing of the identity. The phone now connects more often to the SIP and renews the status (so there is no away timer).


 

<away_timeout perm="">360</away_timeout>

<user_expiry idx="1" perm="">60</user_expiry>

<hide_identity idx="1" perm="">false</hide_identity>

<hide_identity idx="2" perm="">true</hide_identity>

<hide_identity idx="3" perm="">true</hide_identity>

<hide_identity idx="4" perm="">true</hide_identity>

<hide_identity idx="5" perm="">true</hide_identity>

<hide_identity idx="6" perm="">true</hide_identity>

<hide_identity idx="7" perm="">true</hide_identity>

<hide_identity idx="8" perm="">true</hide_identity>

<hide_identity idx="9" perm="">true</hide_identity>

<hide_identity idx="10" perm="">true</hide_identity>

<hide_identity idx="11" perm="">true</hide_identity>

<hide_identity idx="12" perm="">true</hide_identity>


Since then I havent had problems.

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