Hi. I configured an SNOM 320 by myself. I used a generated and long time used template als help (many years in use).
It works for a while but what I have with the manually configured phone is, that after a short period the identity seems to be off but on the display it's still shown. I can't call after a several time (i think some minutes). When I try to call I got the "not available"-message.
I raised the value for the away_timer already (with the dummy-url). But this doensn't help.
Here is the log from the last minutes. I dont understand all the errors and outputs :(.
I changed some settings in the away_timer and expireing of the identity. The phone now connects more often to the SIP and renews the status (so there is no away timer).
I would suggest to remove the template for now, until you figure out what is causing the problem. Can you try to reset the phone to factory defaults and then manually add just Identity 1 with the minimal settings (no templates)? If you do this, does the issue still occur?
Thanks
Catalina
G
Gabriel Stöhr
said
almost 3 years ago
Answer
Thank you for your Feedback.
I changed some settings in the away_timer and expireing of the identity. The phone now connects more often to the SIP and renews the status (so there is no away timer).
Gabriel Stöhr
Hi. I configured an SNOM 320 by myself. I used a generated and long time used template als help (many years in use).
It works for a while but what I have with the manually configured phone is, that after a short period the identity seems to be off but on the display it's still shown. I can't call after a several time (i think some minutes). When I try to call I got the "not available"-message.
I raised the value for the away_timer already (with the dummy-url). But this doensn't help.
Here is the log from the last minutes. I dont understand all the errors and outputs :(.
Thx
Thank you for your Feedback.
I changed some settings in the away_timer and expireing of the identity. The phone now connects more often to the SIP and renews the status (so there is no away timer).
<user_expiry idx="1" perm="">60</user_expiry>
<hide_identity idx="1" perm="">false</hide_identity>
<hide_identity idx="2" perm="">true</hide_identity>
<hide_identity idx="3" perm="">true</hide_identity>
<hide_identity idx="4" perm="">true</hide_identity>
<hide_identity idx="5" perm="">true</hide_identity>
<hide_identity idx="6" perm="">true</hide_identity>
<hide_identity idx="7" perm="">true</hide_identity>
<hide_identity idx="8" perm="">true</hide_identity>
<hide_identity idx="9" perm="">true</hide_identity>
<hide_identity idx="10" perm="">true</hide_identity>
<hide_identity idx="11" perm="">true</hide_identity>
<hide_identity idx="12" perm="">true</hide_identity>
Since then I havent had problems.
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Sorted by Oldest FirstGabriel Stöhr
A change I made now: i deactivated and hided all identities from 2 to 12.
Gabriel Stöhr
The critical error in this logs from the last minutes has to be the reason...
Catalina Moritz
Hi Gabriel,
I would suggest to remove the template for now, until you figure out what is causing the problem. Can you try to reset the phone to factory defaults and then manually add just Identity 1 with the minimal settings (no templates)? If you do this, does the issue still occur?
Thanks
Catalina
Gabriel Stöhr
Thank you for your Feedback.
I changed some settings in the away_timer and expireing of the identity. The phone now connects more often to the SIP and renews the status (so there is no away timer).
<user_expiry idx="1" perm="">60</user_expiry>
<hide_identity idx="1" perm="">false</hide_identity>
<hide_identity idx="2" perm="">true</hide_identity>
<hide_identity idx="3" perm="">true</hide_identity>
<hide_identity idx="4" perm="">true</hide_identity>
<hide_identity idx="5" perm="">true</hide_identity>
<hide_identity idx="6" perm="">true</hide_identity>
<hide_identity idx="7" perm="">true</hide_identity>
<hide_identity idx="8" perm="">true</hide_identity>
<hide_identity idx="9" perm="">true</hide_identity>
<hide_identity idx="10" perm="">true</hide_identity>
<hide_identity idx="11" perm="">true</hide_identity>
<hide_identity idx="12" perm="">true</hide_identity>
Since then I havent had problems.
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