SNOM300 and Headset MM3 : Helpdesk platform

J

started a topic 2 months ago

I cannot activate the plugged Headset.

Actually installed the latest Firmware 8.7.5.35, but i can't see the Headset Settings on the Web-Interface.

thx for Help, Jürgen

Best Answer

C

Catalina Oancea said 2 months ago

Hi Jurgen,

Can you try to enable the headset using an HTTP request like this:

http://<PHONE_IP_ADDRESS>/dummy.htm?settings=save&headset_active=on

(replace <PHONE_IP_ADDRESS> with your phone's IP address)

Regards

C

said 2 months ago

Answer

Hi Jurgen,

Can you try to enable the headset using an HTTP request like this:

http://<PHONE_IP_ADDRESS>/dummy.htm?settings=save&headset_active=on

(replace <PHONE_IP_ADDRESS> with your phone's IP address)

Regards

J

said 2 months ago

Hi Catalina,

no effect - after the http request i cannot use the headset...

Maybe another Firmware?

best, Jürgen

C

said 2 months ago

Hi Jürgen,

In the lab I tested with exact same version as you and the HTTP request changed the setting, after that the headset started working.

If you click on Settings in the web interface and search in page for "headset_active", does it appear as on or off ?

J

said 2 months ago

Hi Catalina,

here two screenshots:

No chance to use the Headset. It's plugged in but it's not working :-(

C

said 2 months ago

Did this headset ever work? Maybe the headset or the cable is broken?