Earphone is not working anymore since firmware upgrade : Helpdesk platform

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Earphone is not working anymore since firmware upgrade

Michael Wuerzinger

started a topic 7 months ago

Hi,

I'm new to VoIP but pretty impressed by it's possibilities.

The original earphone or receiver of my D745 is not working anymore. To make a call via speaker is still possbile. The cable from phone to earphone is plugged in properly and very new as well.

I presume there is no hardware problem. Google searches showed me results with turning off the headset reference. But I can't find this topic in my phone preferences. Do you have any recommendations for solving this problem?

Cheers,

Michael

Best Answer

Catalina Oancea said 7 months ago

Hi Michael,

The phone has a physical headset button - maybe you can see if pressing it makes a difference?

By "original earphone or receiver" I assume you mean a headset. This page might help to figure out the firmware you need: http://wiki.snom.com/Sennheiser,_Jabra_and_Plantronics

If you revert to the previous firmware does it start working again?

Regards

1 Comment

Catalina Oancea

said 7 months ago

Answer

Hi Michael,

The phone has a physical headset button - maybe you can see if pressing it makes a difference?

Regards