How can we help you today?
Start a new topic
Discussions Snom Desktop Phones Q&A
Answered

Earphone is not working anymore since firmware upgrade

 Hi,


I'm new to VoIP but pretty impressed by it's possibilities.


The original earphone or receiver of my D745 is not working anymore. To make a call via speaker is still possbile. The cable from phone to earphone is plugged in properly and very new as well.


I presume there is no hardware problem. Google searches showed me results with turning off the headset reference. But I can't find this topic in my phone preferences. Do you have any recommendations for solving this problem?


Cheers,

Michael

Best Answer

Hi Michael,


The phone has a physical headset button - maybe you can see if pressing it makes a difference?


By "original earphone or receiver" I assume you mean a headset. This page might help to figure out the firmware you need: http://wiki.snom.com/Sennheiser,_Jabra_and_Plantronics

If you revert to the previous firmware does it start working again?


Regards

1 Comment
Answer

Hi Michael,


The phone has a physical headset button - maybe you can see if pressing it makes a difference?


By "original earphone or receiver" I assume you mean a headset. This page might help to figure out the firmware you need: http://wiki.snom.com/Sennheiser,_Jabra_and_Plantronics

If you revert to the previous firmware does it start working again?


Regards

Login or Signup to post a comment
More topics in Q&A
See all 554 topics