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SNOM 520 and SIP accounts

Hi, 


i try to get a client to use SNOM 520 for his offsite meeting office and can use either the AVM fritz.box as a SIP server registrar or a SIPGATE account; but none of them are accepted by the 520. I have seen that the 700 can produce a log file, I haven't found the option for the 520.


Question 1: Are those SIP registrars compatible?

Question 2: how do I get a proper sys log or sip log?


thanks

Jens



Best Answer

Hi Jens,


With a SIPGATE account I could register and make a simple call with no problem.


Can you check that the Server Address is correct under Registrar?


You can also try to do a Network Trace under Servicing -> System Logs and check if you are getting any reply from the server.


I hope this helps.


Answer

Hi Jens,


With a SIPGATE account I could register and make a simple call with no problem.


Can you check that the Server Address is correct under Registrar?


You can also try to do a Network Trace under Servicing -> System Logs and check if you are getting any reply from the server.


I hope this helps.

update: tried directly with telecom SIP and wouldn't connect either found the syslog but just says "Register account failed".

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