Snom M25 Icons Display : Helpdesk platform

A

Andreas Wittchen

started a topic 9 months ago

Hi,

one of our customers has 4 M700 in a multicell system and 4 M25 connected to it. 3 of the 4 M25 have no volume icon on the display and one has it (one icon more than the other). I didn't find how to remove it. The customer is scared that the employees play with the sound and than the handset doesn't ring. Do you know how to remove it?

Best Regards Andy

Best Answer

L

Luca Livraga said 8 months ago

Dear Andreas,

unfortunately it's not possible to remove audio icons from the handsets, maybe others handsets need a master reset to recover it to a standard behavior.

Please verify also that the handsets use the right snom firmware version.

http://wiki.snom.com/M-series/Firmware

Best regards

L

Luca Livraga

said 9 months ago

Dear Andreas,

are you taking about the audio settings icon? This should always be present.

Which firmware version has your handsets with no icon? And the one with it?

Best regards

A

Andreas Wittchen

said 9 months ago

Hi Luca,

yes audio settings (sorry for my english). All base station and handset was installed with actual firmware and all handset should have the same config. I dont know how he could remove the icon on three handset!

Regards Andy

L

Luca Livraga

said 8 months ago

Answer

Dear Andreas,

unfortunately it's not possible to remove audio icons from the handsets, maybe others handsets need a master reset to recover it to a standard behavior.

Please verify also that the handsets use the right snom firmware version.

http://wiki.snom.com/M-series/Firmware

Best regards