How can we help you today?
Start a new topic
Discussions General Advanced features and integrations
Answered

PA1 Crashes When Saving Multicast Address

Hi,


I have the snomPA1 running SIP 8.7.5.35, when I attempt to save a multicast address the PA1 crashes and has to be restarted, when done the IP is not there, I tried setting this by XML but it also crashed.


TIA 


Best Answer

David,


Please direct your RMA requests to rma@snom.com


Regards,


Snom Support

25 CommentsSorted by Newest First
Answer

David,


Please direct your RMA requests to rma@snom.com


Regards,


Snom Support

Sean, can you please help me get my defective unit replaced? 

I am having the exact same issue.  I have downgraded the firmware to 8.7.5.35 and the issue also occurs.  I have other PA1's running the same firmware and I am able to configure this setting.  I have tried setting it with a config file and with the web browser, and either way the unit becomes unresponsive until rebooted, at which time it reverts to the previous config.

This is the only one, the seller says We are not authorized to replace Snom hardware.  Snom provides all warranty and support directly to you. 

David,


Is this the only PA1 you have? Do you have another to test and see if the same issue occurs? You should return the PA1 to the seller and exchange for a replacement if you suspect it is defective.



Well in that case, this can be deemed a defective unit, see attached screen recording showing all I did was change the radio to on and paste 239.255.255.245:5555 and apply, hanged right there 

mp4
2018-08-3110...
(435 KB)

David,


What are you trying to accomplish?


Are you trying to make the PA1 a listener of multicasts or propagate its own multicast when it receives a page call?


Your settings


multicast listener


1. <multicast_listen perm="">off</multicast_listen>


2. <mc_address idx="1" perm=""></mc_address>
<mc_address idx="2" perm=""></mc_address>
<mc_address idx="3" perm=""></mc_address>
<mc_address idx="4" perm=""></mc_address>
<mc_address idx="5" perm=""></mc_address>
<mc_address idx="6" perm=""></mc_address>
<mc_address idx="7" perm=""></mc_address>
<mc_address idx="8" perm=""></mc_address>
<mc_address idx="9" perm=""></mc_address>
<mc_address idx="10" perm=""></mc_address>

multicast sender


1. <multicast_relay_address idx="1" perm=""></multicast_relay_address>
<multicast_relay_address idx="2" perm=""></multicast_relay_address>
<multicast_relay_address idx="3" perm=""></multicast_relay_address>
<multicast_relay_address idx="4" perm=""></multicast_relay_address>


As you can see, nothing is configured. Adding a multicast address and listening port, to either the relay or listening multicast address fields via the Web UI, does not generally cause the PA1 to reject the settings/reboot/crash.

attached 

xml
settings.xml
(77.5 KB)

David,


Can you please provide your settings file? Please redact any sensitive information from the settings (MAC address, SIP settings or passwords)



Do you have a solution? 

See attached
snom-log
(15.7 KB)

David,


Assuming the PA1 is not rebooting when you try to modify a setting;


1. Login to webinterface

2. Select Log

3. Configure the log level to 9 DEBUG2

4. Delete the content of the page

5. Reproduce the issue 

6. Copy all the lines and paste them in a text-editor

7. Attach the file to your reply.



Regards,


Sean Collins

Snom Support

No i;m entering the mc address not really and yes I tried both via browser and file 

David,


Are you entering the address via the Web UI Identity 1 > RTP > Multicast Relay Address like this?


I tried with both cast active and inactive
Login or Signup to post a comment
More topics in Advanced features and integrations
See all 98 topics