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PA1 Crashes When Saving Multicast Address

Hi,


I have the snomPA1 running SIP 8.7.5.35, when I attempt to save a multicast address the PA1 crashes and has to be restarted, when done the IP is not there, I tried setting this by XML but it also crashed.


TIA 



Best Answer

David,


Please direct your RMA requests to rma@snom.com


Regards,


Snom Support


Any update? 

David,


mc_address1!: Cannot save it crashes << What is the address you're trying to add?



Regards,


Sean Collins

Snom Support

239.255.255.245:5555

David,


Read back through the thread, specifically where I asked;


"Are you trying to save the same address 239.255.255.245:5555 for both he mc_address and the multicast_relay_address? Please have a look at this Wiki article.



https://helpdesk.snom.com/solution/articles/6000194132-how-to-configure-multicast-paging "


239.255.255.245:5555 is the same as the address you added to the multicast_relay_address1 unless I am missing something.


Regards,


Sean Collins

Snom Support


No... as I mentioned i just tried to save the mc relay to see if there it would allow me to save and it did... that's it but if i try for mc address it crashes 

David,


Is there an active Multicast on your Network (music) being streamed to  239.255.255.245:5555?




David,


Is this the only PA1 you have? Do you have another to test and see if the same issue occurs? You should return the PA1 to the seller and exchange for a replacement if you suspect it is defective.



I tried with both cast active and inactive

This is the only one, the seller says We are not authorized to replace Snom hardware.  Snom provides all warranty and support directly to you. 

David,


What are you trying to accomplish?


Are you trying to make the PA1 a listener of multicasts or propagate its own multicast when it receives a page call?


Your settings


multicast listener


1. <multicast_listen perm="">off</multicast_listen>


2. <mc_address idx="1" perm=""></mc_address>
<mc_address idx="2" perm=""></mc_address>
<mc_address idx="3" perm=""></mc_address>
<mc_address idx="4" perm=""></mc_address>
<mc_address idx="5" perm=""></mc_address>
<mc_address idx="6" perm=""></mc_address>
<mc_address idx="7" perm=""></mc_address>
<mc_address idx="8" perm=""></mc_address>
<mc_address idx="9" perm=""></mc_address>
<mc_address idx="10" perm=""></mc_address>

multicast sender


1. <multicast_relay_address idx="1" perm=""></multicast_relay_address>
<multicast_relay_address idx="2" perm=""></multicast_relay_address>
<multicast_relay_address idx="3" perm=""></multicast_relay_address>
<multicast_relay_address idx="4" perm=""></multicast_relay_address>


As you can see, nothing is configured. Adding a multicast address and listening port, to either the relay or listening multicast address fields via the Web UI, does not generally cause the PA1 to reject the settings/reboot/crash.

Well in that case, this can be deemed a defective unit, see attached screen recording showing all I did was change the radio to on and paste 239.255.255.245:5555 and apply, hanged right there 

mp4

David,


Are you entering the address via the Web UI Identity 1 > RTP > Multicast Relay Address like this?


No i;m entering the mc address not really and yes I tried both via browser and file 

mc_address1!: Cannot save it crashes
multicast_relay_address1!: 239.255.255.245:5555
multicast_listen!: on


Sean, can you please help me get my defective unit replaced? 

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