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PA1 Crashes When Saving Multicast Address

Hi,


I have the snomPA1 running SIP 8.7.5.35, when I attempt to save a multicast address the PA1 crashes and has to be restarted, when done the IP is not there, I tried setting this by XML but it also crashed.


TIA 


Best Answer

David,


Please direct your RMA requests to rma@snom.com


Regards,


Snom Support

25 CommentsSorted by Oldest First

David,


Can you provide the parameter (multicast_relay_address, mc_address) and value (multicast address and port) you are trying to set?



Regards,



Sean Collins 

Snom Support

mc_address1!: Cannot save it crashes
multicast_relay_address1!: 239.255.255.245:5555

multicast_listen!: on

David,


Are you trying to save the same address 239.255.255.245:5555 for both he mc_address and the multicast_relay_address? Please have a look at this Wiki article.



https://helpdesk.snom.com/solution/articles/6000194132-how-to-configure-multicast-paging



Regards,


Sean Collins 

Snom Support

No... I just tested to see if there it would allow me to save it and it did , however if I try to save the  mc_address it crashes!!

Any update? 

David,


mc_address1!: Cannot save it crashes << What is the address you're trying to add?



Regards,


Sean Collins

Snom Support

239.255.255.245:5555

David,


Read back through the thread, specifically where I asked;


"Are you trying to save the same address 239.255.255.245:5555 for both he mc_address and the multicast_relay_address? Please have a look at this Wiki article.



https://helpdesk.snom.com/solution/articles/6000194132-how-to-configure-multicast-paging "


239.255.255.245:5555 is the same as the address you added to the multicast_relay_address1 unless I am missing something.


Regards,


Sean Collins

Snom Support


No... as I mentioned i just tried to save the mc relay to see if there it would allow me to save and it did... that's it but if i try for mc address it crashes 

David,


Is there an active Multicast on your Network (music) being streamed to  239.255.255.245:5555?




I tried with both cast active and inactive

David,


Are you entering the address via the Web UI Identity 1 > RTP > Multicast Relay Address like this?


No i;m entering the mc address not really and yes I tried both via browser and file 

David,


Assuming the PA1 is not rebooting when you try to modify a setting;


1. Login to webinterface

2. Select Log

3. Configure the log level to 9 DEBUG2

4. Delete the content of the page

5. Reproduce the issue 

6. Copy all the lines and paste them in a text-editor

7. Attach the file to your reply.



Regards,


Sean Collins

Snom Support

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