we have a problem, which is simmilar to the following
● SAP-609
FIX:
Snom 710 / D710: Loss of DTMF or Call Waiting tone after ~280 calls received
● SAP-1573
FIX:
Snom 710 / D710: DTMF (in-band) stopped working after ~400 calls and needs a reboot to recover it
But we don't use 710 / D710 - we have D375/D345 phones. And all of them struggle with DTMF problems as described. The Problem started with 8.9.3.66 and the 8.9.3.80 did not fix the Problem.
When will the fix be available for the D3X5 phones?
Hi Sean, is there already an solution for this problem? We actually trying the variable <user_dtmf_info idx="1" perm="">on</user_dtmf_info>, don't know if it will fix it but a fix via firmware would be great. Thank, David
S
Sean Collins
said
over 2 years ago
David,
There is a firmware fix for this. Which phones do you need firmware for?
Regards,
Sean Collins
Snom Support
1 person likes this
D
David Reimer
said
over 2 years ago
Hi Sean, great! We need it for the D315, D345 and D375. Thanks, David
S
Sean Collins
said
over 2 years ago
David,
3CX has just released version 15.5 Update 6. This version contains the patch 8.9.3.96 for Snom phones, which fixes the issues with DTMF
Please note that this is a beta version. We don't recommend test versions to be used in a production environment
You can receive automatic notifications about new official firmware releases following the instructions described here.
Thanks
Catalina
K
Kai-Oliver Detken
said
about 2 years ago
Hi Catalina, we will test it.
thank you
R
Romeo Sulzer
said
about 2 years ago
Hi Catalina,
We experience the same DTMF issues with FusionPBX (based on Freeswitch). Is there a fix for the SNOM 760 as well? I've tried the following link but it doesn't work:
Rp
Hello,
we have a problem, which is simmilar to the following
But we don't use 710 / D710 - we have D375/D345 phones. And all of them struggle with DTMF problems as described. The Problem started with 8.9.3.66 and the 8.9.3.80 did not fix the Problem.
When will the fix be available for the D3X5 phones?
Thanks in advance,
Rafael Pappert.
This issue has been converted to a ticket.
Regards,
Snom Support
- Oldest First
- Popular
- Newest First
Sorted by Oldest FirstSean Collins
This issue has been converted to a ticket.
Regards,
Snom Support
David Reimer
Thank, David
Sean Collins
David,
There is a firmware fix for this. Which phones do you need firmware for?
Regards,
Sean Collins
Snom Support
1 person likes this
David Reimer
great! We need it for the D315, D345 and D375.
Thanks, David
Sean Collins
David,
3CX has just released version 15.5 Update 6. This version contains the patch 8.9.3.96 for Snom phones, which fixes the issues with DTMF
https://www.3cx.com/blog/category/releases/
Regards,
Sean Collins
Snom Support
David Reimer
Sean Collins
David,
This forum post pertains to an issue with DTMF and 3CX. What are the particulars of the issue you are experiencing?
David Reimer
Catalina Moritz
Hi David,
I have sent you the links to the test patch firmware per email.
Thanks
Catalina
David Reimer
Hi Catalina,
thank you for the links, we plan the rollout for tonight.
Best wishes,
David
Kai-Oliver Detken
Hi Sean,
we have the same issues with the D765. Is a patched firmware available for this model?
best regards
Catalina Moritz
Hi Kai-Oliver,
Here is the beta-patch with the DTMF fix for D765:
File Name: snomD765-8.9.3.96-SIP-r.bin
Size: 29 MB
SHA256: 06d69bf8a14915003044c581695ed860e84d2b2f744329e6c1f64ba9379a1560
Download URL: http://downloads.snom.com/interop/8.9.3.96/snomD765-8.9.3.96-SIP-r.bin
Please note that this is a beta version. We don't recommend test versions to be used in a production environment
You can receive automatic notifications about new official firmware releases following the instructions described here.
Thanks
Catalina
Kai-Oliver Detken
Hi Catalina, we will test it.
thank you
Romeo Sulzer
Hi Catalina,
We experience the same DTMF issues with FusionPBX (based on Freeswitch). Is there a fix for the SNOM 760 as well? I've tried the following link but it doesn't work:
http://downloads.snom.com/interop/8.9.3.96/snom760-8.9.3.96-SIP-r.bin
Thanks,
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