With firmware 8.9.3.66 (3CX) we are no longer able to set the microphone volume by vol_headset_mic and vol_handset_mic. The only adjustable parameters for mic are handset_agc and headset_agc.
With agc enabled the microphones are too sensitive. With agc disabled the agents are way too quiet for our customers.
So could you please provide these two paramters in the next releases?
1 Comment
L
Luca Livraga
said
about 3 years ago
Dear Sven,
we're working on this in order to reintroduce the manual gain tuning.
Sven Eulberg
Hi there,
With firmware 8.9.3.66 (3CX) we are no longer able to set the microphone volume by vol_headset_mic and vol_handset_mic. The only adjustable parameters for mic are handset_agc and headset_agc.
With agc enabled the microphones are too sensitive. With agc disabled the agents are way too quiet for our customers.
So could you please provide these two paramters in the next releases?